Account Coordinator- Minneapolis, MN at Foodbuy USA in Minneapolis, MN

Summary: Canteen One is the national account management arm for Canteen, the largest food and retail service company in the United States. The Account Coordinator will support Client Managers with program projects and client initiatives, while managing multiple accounts and priorities.

Responsibilities:
- First level escalation for unresolved client issues
- Resolve issues, such as installation delays, service problems, pricing or rate issues
- Resolve disputes between client locations and vendors
- Manage projects, such as new store openings and new client rollouts
- Communicate the client’s expectations to operations and customer service
- Determine internal resource requirements of projects based upon project needs
- Establish and communicate a usable schedule
- Provide project status summary reports and updates to Client Managers and other team members
- Support activities for Client Manager’s clients, such as: Service issues, product ordering, adding catalog items, ongoing client requests and questions, etc
- Manage assigned lower-volume clients and build client relationships
- Run reports to verify information and proper system setup
- Validate catalog maintenance and service levels

Required Qualifications:
- High school diploma required
- With a Bachelor's degree, six months of equivalent advanced customer service experience is required
- With a high school diploma, three years of equivalent advanced customer service experience is required
- Excellent interpersonal communications skills required with proven ability to develop and maintain positive internal and external work relationships
- Timeliness and accuracy with the ability to prioritize and organize business requirements and workload
- Proficient with Microsoft Word and Outlook
- Intermediate Microsoft Excel experience required – not just data entry – i.e. calculations, VLookup

Preferred Qualifications:
- Post-secondary education is strongly preferred
- Bachelor's degree preferred
- One year of equivalent advanced customer service experience is strongly preferred
- Experience in an ERP program (i.e. JDE, SAP, Oracle, PeopleSoft) and report writer program strongly preferred

Required Skills: Microsoft Word, Microsoft Outlook, Microsoft Excel, VLookup, ERP programs, JDE, SAP, Oracle, PeopleSoft, Report Writing

Benefits: Medical, Dental, Vision, Life Insurance/ AD, Disability Insurance, Retirement Plan, Paid Time Off, Holiday Time Off (varies by site/state), Associate Shopping Program, Health and Wellness Programs, Discount Marketplace, Identity Theft Protection, Pet Insurance, Commuter Benefits, Employee Assistance Program, Flexible Spending Accounts (FSAs), Paid Parental Leave, Personal Leave, Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws