Logistics Customer Service Specialist I… at FNS, Inc. · Phoenix

Summary: FNS is a logistics company focused on providing total logistics services since 1995. They are seeking a Logistics Customer Service Specialist I to maintain records of battery pack movements, communicate with clients regarding logistics, and assist in resolving customer inquiries professionally. Responsibilities: - Maintain and share daily in/out records of battery pack movements - Communicate effectively with clients regarding yard and transportation status - Prepare and manage documents such as delivery schedules, inbound/outbound logs, and inventory sheets - Use Excel to organize and report logistics data accurately - Coordinate closely with internal teams (yard, dispatch, transportation) - Assist in resolving customer inquiries or service-related issues in a professional manner Required Qualifications: - Bilingual (Korean/English) is required - Strong interpersonal and communication skills for client-facing roles - Highly organized and detail-oriented - Proficiency in Microsoft Excel (filtering, sorting, basic formulas, etc.) Preferred Qualifications: - Prior experience in logistics, warehouse, or customer service preferred Required Skills: Logistics, Warehouse operations, Customer service, Microsoft Excel, Bilingual Korean/English Benefits: Health, Dental, and Vision PPO Insurance, Life, STD, LTD Insurance, 401(K) Plan, Paid Time Off, Additional Paid time off (Bereavement, Wedding, Birth of a Child, etc.), Years of Service Awards, Education Assistant Program (Based on Eligibility)