Associate I - FDCC Trainer at FNBO in Omaha, NE

Associate I - FDCC Trainer Location: Omaha - FN Tower At FNBO, our employees are the heart of our story—and we’re committed to their success! Please see below the details of this career opportunity and how it fits into our organization’s success. Summary of the Job: The Fraud & Dispute Trainer will be responsible for completing Fraud & Disputes Contact Center new-hire, ongoing training , while assisting in and developing new training items and materials. In addition, this role will document and update training, process, and procedural related items within the department. Schedule: Monday - Friday 8am to 5pm Hybrid On-site Omaha- 3 days onsite - Expected to be on-site at Omaha Tower or Wayne Contact Center for new hire training classes (5-6 weeks as needed) About This Role: Training Delivery & Execution Lead and facilitate all new hire training classes with consistency, professionalism, and alignment to departmental standards. Deliver monthly and ad hoc ongoing training sessions focused on skill development, policy changes, system updates, and process improvements. Adapt training schedules as needed to accommodate new priorities or evolving business needs. Curriculum & Content Development Create and maintain comprehensive training materials including manuals, assessments, and presentation resources. Ensure content accuracy by regularly updating materials to reflect changes in systems, procedures, and compliance requirements. Training Needs Assessment Partner with department leadership to assess individual and team-level training needs based on performance metrics, QA results, and operational trends. Use data from feedback surveys, assessments, and business partner input to identify knowledge gaps and inform content updates. Performance Evaluation & Post-Training Support Support new hires post-training by conducting call monitoring, reviewing key performance indicators, and identifying early performance concerns. Collaborate with supervisors to provide timely coaching recommendations and address potential graduation risks. Training Records & Reporting Maintain accurate documentation of training activities including attendance, assessment results, QA outcomes, and retraining plans. Produce and present an annual training report outlining program effectiveness, key insights, challenges, and improvement opportunities. Operational Engagement Maintain a strong understanding of FDCC operations by periodically handling inbound calls and alerts. Participate in team huddles, department meetings, and cross-functional initiatives to ensure training remains aligned with frontline realities. The Ideal Candidate for This Role: Key Skills: Strong facilitation and communication skills, with the ability to engage diverse learner groups. Detail-oriented with strong organizational and documentation practices. Proactive and adaptable in a fast-paced, changing environment. Passionate about coaching, development, and continuous learning. Ability to effectively prioritize tasks and manage multiple initiatives simultaneously. Capable of gathering, analyzing, and clearly presenting information to individuals unfamiliar with the subject matter. Proficient in Microsoft Excel, PowerPoint, and SharePoint for content creation, data tracking, and resource management. Required: 1+ years of fraud and/or dispute knowledge High School Diploma or GED. Intermediate in Microsoft Suite. Demonstrated effective time management skills Understand and comply with bank policy, laws, regulations, and the bank's BSA/AML Program, as applicable to your job duties. Complete compliance training and adhere to internal procedures and controls, as required. Desired: 2+ years of training or coaching. Candidates must possess unrestricted work authorization and not require future sponsorship. Compensation: Compensation range (base pay): $47,613.00-$78,560.00 This role may have a specific starting pay within this range. Final compensation offer to candidate may vary from posted hiring range based upon work experience, education, and/or skill level. Work Environment: It is anticipated that the incumbent in this role will work in a hybrid capacity, balancing in-person collaboration three (3) days a week with remote flexibility two (2) days a week. As part of our team, you'll experience the energy and relationship-building of face-to-face collaboration while still enjoying the flexibility of remote workdays. We provide the tools and technology to ensure seamless transitions between work environments, supporting your productivity wherever you are. Please note that work location is subject to change based on business needs. Benefits Overview: We offer a variety of benefits designed to keep you and your family physically and financially healthy. Not only do we offer a competitive salary and work-life balance, we offer benefits to match your needs: Medical, Dental, Vision Insurance 401k, With Matching Contributions Time Off Programs Health Savings Account (HSA)/Dependent Care Employee Banking Growth Opportunities Tuition Assistance Short-Term/Long-Term Disability Insurance Learn more about FNBO benefits here: https://www.fnbo.com/careers/benefits/. For additional information regarding compensation and benefits, e-mail FNBO at TAGAdmin@fnni.com. To ensure you receive a response, include the number of this job (listed below) in the subject line of your message. Job number: R-20260724 Equal Opportunity & Belonging: FNBO believes that the quality of our employee experience is at the heart of our customer experience. One key pillar of our intended employee experience is Belonging. Belonging means we are committed to fostering a workplace culture where employees of all backgrounds feel valued, recognized, and empowered to be their authentic selves—no matter their role or where they are in their journey. Learn more here. FNBO is an equal opportunity employer for all employees and applicants and makes employment decisions without regard to status or identity. Click here to download 'EEO is The Law' Self-Print Poster Click here to download 'EEO is The Law' Supplement for Federal Contractors Click hereto download 'EEO is The Law' GINA Supplement FNBO is an Equal Opportunity/Affirmative Action/Veterans/Disability Employer - Member FDIC FNBO follows federal law regarding the use of marijuana (this applies to all non-California applicants) Application Deadline: All our jobs will be posted for a minimum of 5 calendar days.  Job postings may come down prior to 5 calendar days based on volume of applicants.