Phone-Based Market Research Intern at FMX in Grandview Heights, OH

Summary: FMX is a private equity-backed, high-growth SaaS company headquartered in Columbus, Ohio. They are seeking a high-energy Phone-Based Market Research Intern to support their go-to-market team through structured market research, primarily by conducting outbound calls to gather insights from professionals in facilities, operations, and finance. Responsibilities: - Conduct 80–120 outbound calls per day to prospective and current FMX accounts - Execute structured surveys with operations and facilities leaders - Capture detailed, accurate data in Google Sheets in real time - Identify current systems, satisfaction levels, gaps, and buying timelines - Maintain disciplined call notes and data hygiene - Support sales and marketing with ad hoc research - Identify trends and summarize findings - Assist with list building and segmentation - Participate in call reviews and coaching sessions Required Qualifications: - Currently enrolled in a 2-year or 4-year college/university program - Willingness to spend multiple hours per day on the phone - Comfortable speaking with professionals - Strong organization and attention to detail - Ability to follow a structured process - A match with our core pillars: Teamwork, Excellence, & Integrity Preferred Qualifications: - Interest in sales, business, or SaaS - Prior customer service or sales experience - Competitive mindset Benefits: Flexible Schedule, You can wear jeans and tees, Collaborative culture and a close-knit team