Customer Service Representative/MyRepChat (Remote) at FMG in Remote

Summary: FMG is a leading digital marketing platform dedicated to empowering financial professionals with innovative marketing solutions. The Customer Service Representative will provide support to clients by answering calls and emails, assisting with inquiries, and identifying areas for improvement in service delivery. Responsibilities: - Answer incoming calls - Respond to incoming emails - Attend screen share calls with clients - Attend regular meetings to discuss area of improvement for Support - Be available during regular business hours for unexpected calls and meetings - Access to a private & secure workspace, free from distractions - Accessible during the assigned work schedule for regular duties and responsibilities as outlined by the supervisor - An internet connection with speeds of 5 Megabits down / 3 Megabits up (5mbps/3mbps) Required Qualifications: - Must have Customer Service experience - Excellent written and verbal communication skills - Ability to work remotely and remain on task - Ability to work as a part of a team - Ability to apply critical thinking to problems - Ability to work with a computer and learn new software Required Skills: Customer Service, Computer Literacy, Software Learning Benefits: Enjoy a generous paid holiday schedule, including a full week off for our Winter Holiday Shutdown, Our comprehensive paid time off policies cover vacation, sick days, parental leave, and bereavement leave, Our robust insurance plan includes:, + Medical with $0 co-pay Telehealth plan, + Dental, + Vision, + Health Savings Account (HSA) with generous employer contributions, + Flexible Spending Accounts (FSA), + Company-paid Life Insurance and Accidental Death & Dismemberment (AD&D) coverage, + Company-paid Short & Long Term Disability coverage, + Company-paid Employee Assistance Program (EAP), Matching 401(k) with immediate full vesting, On Demand Pay - allows access to a portion of your earned wages prior to the payday with same day deposit, Internet & Gym Reimbursement!, We’ll provide you with the work computer equipment you need to set you up for success!, Our Employee Events Committee and managers are always planning a mix of fun in-person and virtual events to keep us all connected—plus we also love to throw in some FMG swag, so you can show off your company spirit in style!