Ground Operation Systems and Training Manager at Flynorse · Rīga

Norse Atlantic Airways is a low-fare, long-haul airline headquartered in Norway, transforming intercontinental travel with affordability and convenience. We connect bucket-list destinations in the United States, including New York City, Los Angeles, Miami, Las Vegas, and Orlando to key cities across Europe. We also connect travelers to remarkable locations like Cape Town and Bangkok.

Founded in 2021, we are an ambitious, and fast-growing company in the aviation industry, driven by a commitment to innovation and excellence.

We're looking for a Ground Operations Systems and Training Manager to own the systems that keep our ground operations running - from departure control to weight & balance - and to train the people who use them, both internally and across our contracted service providers.

This is a full-time office based, permanent position in Riga.

Your responsibilities will include:

Ground Operations Systems Management

• Set up, deploy, configure, and test ground operations systems at new airport locations;

• Maintain systems by identifying, recording, and escalating issues to the relevant provider;

• Ensure systems remain correctly configured and business rules stay up to date;

• Manage user access and permissions across all ground operations systems.

System Implementation, Testing & Support

• Support IT and external suppliers with testing and implementation of system enhancements;

• Create test flights in GoNow and iPort for product, policy, and procedure training;

• Provide second- and third-line support for check-in, boarding, and disruption management;

• Act as primary liaison for charter operations involving third-party systems or providers.

Training & Operational Readiness

• Deliver system training and operational support for internal and external users;

• Develop, maintain, and update training materials and user documentation.

Projects & Continuous Improvement

• Represent Ground Operations on IT and business system projects;

• Work with IT teams and external suppliers to identify automation opportunities.

Compliance & Performance

• Liaise with regulatory authorities to obtain and maintain certifications, including iAPI, API, and PNRGOV;

• Monitor ground handling agent performance via automated reporting, identifying trends and KPI deviations;

• Travel as required to support operational and business needs.
  

What we're looking for:

• Practical experience with departure control systems, particularly Navitaire GoNow;

• Practical experience with weight and balance systems, particularly iPort;

• Knowledge of AHM565 requirements;

• Practical experience in ramp or passenger operations training;

• Strong knowledge of Navitaire application configuration and administration;

• Strong knowledge of the iPort Weight & Balance module;

• Confident user of Microsoft applications;

• Excellent English, spoken and written.

Nice to have

• Experience with SkySpeed.

We offer:

• The sky is the limit growth opportunity in dynamic aviation industry;

• Monthly salary ranging from 3000 - 4000 EUR (Gross), based on candidate experience;

• Explore the world with exclusive travel privileges to all Norse destinations, plus discounted tickets with our partner airlines;

• Premium health insurance provided after the probation period;

• Gym and wellness benefit, with co-payment for sports activities after the probation period;

• Modern office in the city center - Novira plaza;

• Inclusive and diverse work culture we bring together talent from over 40 nationalities.

We believe that culture will be our competitive advantage.

Team Norse has identified three core values that we all should live and breathe. They are:

• Be inclusive

• Take ownership

• Show kindness.