IT Engineer at Fluidstack in Austin, TX

Summary: Fluidstack is building the infrastructure for abundant intelligence, partnering with top AI labs and enterprises. As an IT Engineer, you will provide hands-on support for employees, manage device fleets, optimize SaaS tools, and contribute to IT initiatives while ensuring efficient operations and clear communication. Responsibilities: - Provide reliable, hands-on IT support for our in office and remote employees by efficiently resolving Help Desk tickets while delivering excellent customer service - Support Fluidstack’s MDM fleet comprising macOS, iOS, and Windows devices - Provide in office support by troubleshooting basic network issues and our A/V systems - Help manage and optimize Okta and our core SaaS tooling by administering and improving integrations and role-based access controls - Support daily procurement and asset management operations by coordinating hardware purchasing and tracking while maintaining accurate asset inventory and device assignments throughout their lifecycle (purchase to decommission) - Help maintain clear, organized, and accessible IT documentation by creating easy-to-understand technical documentation for both technical and non-technical audiences - Contribute to IT initiatives by supporting project execution, managing priorities, and ensuring clear communication with stakeholders through regular updates - Help maintain a secure environment by supporting basic security hygiene to include access reviews and basic identity security tasks - Support onboarding and offboarding of Fluidstack employees and contractors - Support the IT team by creating simple, reliable automations that reduce manual work and improve operational efficiency Required Qualifications: - Practical experience administering Okta, including users, groups, and basic app integrations (OIE a plus) - Strong knowledge of Google Workspace, with some exposure to Office 365 - Hands-on MDM experience with macOS and Windows, ideally with Iru (formerly Kandji) - Ability to support macOS, iOS, and Windows devices - Familiarity with Atlassian tools (Jira, Confluence) for documentation and project management - Experience participating in procurement and asset management processes - Clear, concise technical writing skills for documentation and knowledge base content - Excellent communication and customer service abilities - Basic understanding of security principles and best practices Preferred Qualifications: - Experience with no‑code/low‑code automation tools (Okta Workflows, n8n, Zapier, Workato, Tray.io) - Scripting familiarity with common languages (Bash, PowerShell, Python) - Exposure to security and compliance frameworks (SOC 2, ISO 27001, NIST, CIS, FedRAMP) - Experience with AI tools, agents, MCPs, automations, and prompting. Fluidstack standardizes on Anthropic Claude and has OpenAI ChatGPT - HRIS integration experience with systems like Deel, Rippling, BambooHR, or Workday - Understanding of API integrations and webhooks, and how to use them effectively Required Skills: Okta administration, Google Workspace, MDM experience Important Skills: Security principles, Atlassian tools, Procurement processes Nice-to-Have Skills: Customer service, Scripting languages, API integrations Benefits: Retirement or pension plan, in line with local norms., Health, dental, and vision insurance., Generous PTO policy, in line with local norms.