Retail Betting Assistant at Flowable in Roxboro (072)

Summary: Flutter Entertainment Plc. is seeking a Retail Betting Assistant to join their team at Paddy Power. In this role, you will provide exceptional customer service, assist customers with betting processes, and maintain a welcoming shop environment. Responsibilities: - Engage warmly with every visitor, providing best-in-class service and creating a friendly atmosphere - Exceed customer's expectations, building effective relationships with customers - Host customers in shop, cross selling retail and online products and services - Clearly communicate answers to customer queries and inform customers about latest promotions - Assist customers to place bets through various channels, such as betting terminals, telephone services, and in-shop transactions - Maintain excellent shop presentation standards to create an inviting atmosphere for customers - Step up and guide operations in the absence of the Shop and Deputy Manager, ensuring smooth functioning of the shop - Adapt to different situations while remaining customer-focused - Fulfill social responsibility duties by adhering to established guidelines and regulations Required Qualifications: - Proactive and motivated individual - Ability to meet shop goals and targets - Passion for achieving results - Ability to engage warmly with customers - Providing best-in-class service - Creating a friendly atmosphere - Enthusiasm for technology - Ability to promote online and retail products and services - Building effective relationships with customers - Creating a warm and positive environment - Assisting customers to place bets through various channels - Maintaining excellent shop presentation standards - Guiding operations in the absence of the Shop and Deputy Manager - Adapting to different situations while remaining customer-focused - Fulfilling social responsibility duties by adhering to established guidelines and regulations Important Skills: Customer service Benefits: Additional premiums for overtime, Sundays, and bank holidays., Paid Rest breaks., Flexible Work Patterns, Performance Bonus & Promotional rewards, Family Leave (Maternity, Paternity, Adoptive, Parental Leave & Wedding Leave), Company Sharesave Scheme (25% discount on Flutter Shares), Life Cover, Company Pension Scheme., Company Sick Pay, Wedding leave., Discounted Health Insurance., Employee Assistant Programme (including up to6 free counselling sessions), Financial Wellbeing platform – NUDGE., Company Social Events., Group Discount Scheme, Eyecare vouchers, Cycle to work scheme, Tax Saver Tickets (Bus/Rail)