Office Manager / In Office Sales at Floor… · Shawsville

Summary: Floor Coverings International is the #1 mobile flooring company in North America, known for its unique shop-at-home model. The Office Manager plays a vital role in the growth of the local franchise by managing customer relations, scheduling, financial records, and supporting marketing initiatives.

Responsibilities:
- Build strong relationships with customers, providing exceptional customer service
- Efficiently coordinate and schedule appointments for Sales Department
- Provide follow up on open and working proposals to ensure customer satisfaction
- Assist in developing, managing, and implementing local marketing initiatives
- Support and participate in home shows and events (paid weekends may be optional)
- Maintain a clean, organized and inviting office and work space environment
- Update and record incoming billing and expenses through Quickbooks (experience preferred, training provided)
- Generate job costing reports for completed projects
- Track, prepare, and manage timely payment of business-related expenses
- Attend and participate in weekly sales meeting for reviewing customer projects and manage production orders
- Confirm and accurately order necessary products for upcoming projects and schedule delivery
- Communicate and schedule start dates between customers and installers for efficient job scheduling
- Update customers regarding installation details and job progress
- Update software apps daily with job status and upcoming schedules (training provided)
- Attend and participate in weekly meetings as scheduled
- Work with team towards weekly and monthly goal achievements
- Be open to attending training / seminars at the owner’s discretion
- Make decisions and act in alignment with Floor Coverings International's core values and mission

Required Qualifications:
- Strong in person, phone and text communication skills
- Exceptionally organized and detail-oriented, with strong multitasking abilities
- Capable of making good business decisions and work independently without constant oversight

Preferred Qualifications:
- 1-3 years of office or sales experience preferred
- Experience in general bookkeeping with use of QuickBooks is preferred but not required

Required Skills: QuickBooks, Bookkeeping, Appointment Scheduling, Job Costing, Project Scheduling

Benefits: Full-time position (No Weekends), Paid personal / vacation time-off., Bonus opportunities available for in-office sales., Employee discounts, Opportunity for advancement, Training & development, Training & development, In house training and resource programs available with full corporate support team.