Junior Manager Regional Operations - Gurugram… at Flix · Gurugram

At Flix, we offer a dynamic work environment with competitive pay, strong growth opportunities, and a tech-driven approach to making travel more accessible, sustainable, and affordable. As we expand our operations in North India, one of the fastest-growing bus markets in the world, we are looking for a motivated & driven Junior Manager Regional Operationsto help us drive operational excellence. Based in Gurugram, this is an exciting opportunity to play a pivotal role in ensuring the seamless execution of our ground operational excellence, data analysis and vendor management processes! About the Role Manage day-to-day interactions with operators, ensuring seamless service and supporting vehicle preparation and customization Manage a team of Operations Associates on the ground, guiding them to execute daily tasks efficiently and ensuring overall operational success Build and nurture strong relationships with bus stations and operators, fostering collaboration and smooth operations Monitor and improve operational KPIs, ensuring operators adhere to our processes and standards, while identifying and solving risks Work with operators to optimize platform data and processes, gathering feedback to drive improvements Support operators with training content for drivers, ensuring they provide excellent service and meet quality standards Conduct and manage audits, as well as gather stakeholders’ feedback to ensure operators comply with safety regulations and operational standards You will travel across North of India (30% of time) About You Bachelor's degree in business, engineering, or a related field 2-5 years of work experience in operations management, ideally within rapidly scaling startups in transportation, logistics, mobility, or delivery sectors Experience in managing and training ground team is a strong plus Experience in designing operational processes is a strong plus Strong analytical skills with the ability to interpret data, identify trends, and make data-driven decisions Deep understanding and expertise in the South India consumer tech landscape Resilience to navigate and thrive in fast-paced, high-pressure environments. Keen attention to detail with an unwavering pursuit of excellence You are organized and autonomous, have a team and customer-oriented working style and consider yourself a travel enthusiast with a proactive attitude towards challenges Fluent with English & Hindi We recognize that everyone carries a unique set of valuable skills and experiences. If you think you could have an impact even though you don't meet 100% of the requirements, we still encourage you to apply. We want to hear from you! What We Offer Travel perks: 12 free Flix vouchers + 12 discount vouchers for friends & family. Work from (M)Anywhere: Depending on your role, work from another location for up to 60 days per year. Hybrid work model: We are an office-first company, but we offer flexibility to balance work and life. Wellbeing support: Access confidential 1:1 counselling, courses, and stress management for yourself and up to four family members. Learning & Development: Take advantage of language classes, training courses, and expert-led sessions to grow your skills. Mentoring Program: Connect with experienced colleagues to gain insights and accelerate your career. To view more local benefits specific to each office location, please check out this link: Locations - Flix Career Why Join Flix? At Flix, you’ll find teams that rally together to overcome challenges and spark creativity. We believe in ownership culture - giving you the freedom to take initiative, make an impact, and shape your own career path. As we continue to expand across the globe, you can make a real difference in how we work. If you’re ready to grow and lead your journey, Flix is the place for you!