Field Operations Support Agent ( 12 hours Night… at Flix · Monterrey

At Flix, we offer a dynamic work environment with competitive pay, strong growth opportunities, and a tech-driven approach to making travel more accessible, sustainable, and affordable.

As a Field Operations Support Agent, you will support our ambitious growth across the US by coordinating facilities maintenance, managing administrative records, monitoring field situations, and ensuring timely communication across the Flix/Greyhound network. The ideal candidate is detail-oriented and has open/flexible shift availability to support our 24/7 operation.

About the Role

• Support the coordination of facilities maintenance and repair requests ,this includes following up with vendors, scheduling work, communicating with internal teams, tracking updates and correspondence in our project management platform, maintaining maintenance logs and vendor databases, and helping ensure open items are moving toward resolution.
• Assist with OpEx and CapEx facilities projects by keeping tickets and records detailed and current in our platform and database, supporting communication with contractors, helping track timelines, and flagging risks or delays to the appropriate stakeholders
• Maintain accurate and up-to-date administrative records across facilities, security, and operations, including vendor contacts, location information, service histories, and compliance documentation; produce Excel-based tracking reports and summaries for internal stakeholders as needed
• Pro-actively monitor and manage field situations (security, facility, and terminal operations); receive inbound calls from sites regarding incidents and maintenance issues, log all details with precision, and communicate relevant updates to stakeholders including security, legal, risk management, traffic control, and communications teams in a timely manner.
• Respond to field inquiries and assist with investigating and resolving operational concerns; follow up on specific customer experience events such as reebokings and ticket reissue, document findings, and support field staff and resellers during disruptions such as severe weather or network interruptions
• Support the Sales and Agency Management (SAM) domain with miscellaneous accounting, invoicing, and administrative topics; provide ongoing support to multiple internal teams and perform additional administrative tasks as directed
• Continuously strive to optimize operational and administrative processes to guarantee the quality of our services; maintain compliance with internal policies, safety rules, environmental policies, and government regulations at all times.

About You

• At least one year of professional experience in facilities coordination, administrative support, call center, or related fields; previous experience in transportation, security, or emergency response is a strong plus
• Extremely detail-oriented with strong organizational and multi-tasking skills; high standard for record-keeping, logging, and follow-through on open items
• Skilled in Microsoft Office Suite, particularly Excel (tracking sheets, reporting, data organization); experience with project management, CMMS, or CRM platforms such as Salesforce is a plus
• Fluent in English
• Previous experience as a Facilities Coordinator, Administrative Assistant, or in a combined facilities/admin role is a strong plus
• Friendly, patient, professional and personable; able to stay composed and make sound decisions independently in time-sensitive situations
• Flexibility and ability to work non-traditional hours (our operation is 24/7)
• Passion for public transportation and strong interest in the bus market

We recognize that everyone carries a unique set of valuable skills and experiences. If you think you could have an impact even though you don't meet 100% of the requirements, we still encourage you to apply. We want to hear from you!

What We Offer

• Travel perks: 12 free Flix vouchers + 12 discount vouchers for friends & family.
• Work from (M)Anywhere: Depending on your role, work from another location for up to 60 days per year.
• Hybrid work model: We are an office-first company, but we offer flexibility to balance work and life.
• Wellbeing support: Access confidential 1:1 counselling, courses, and stress management for yourself and up to four family members.
• Learning & Development: Take advantage of language classes, training courses, and expert-led sessions to grow your skills.
• Mentoring Program: Connect with experienced colleagues to gain insights and accelerate your career.

To view more local benefits specific to each office location, please check out this link: Locations - Flix Career

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Why Join Flix?

At Flix, you’ll find teams that rally together to overcome challenges and spark creativity. We believe in ownership culture - giving you the freedom to take initiative, make an impact, and shape your own career path.
As we continue to expand across the globe, you can make a real difference in how we work.

If you’re ready to grow and lead your journey, Flix is the place for you!