GM/AVP - Operations (US Market) at Flipspaces · Mumbai(Ma…

Designation: GM/AVP - Operations (US Market)

At Flipspaces, Business Leaders are the backbone of our growth. They act as complete owners of their domainswhether its closing high-value sales, delivering bespoke designs, or driving timely project execution under operations.

The GM/AVP US Operations will be a core leadership member, entrusted with heading the operations and back-end functions of Flipspacess US business. This role demands a balance of strategic oversight and hands-on executionensuring project excellence, profitability, risk mitigation, and client satisfaction.

Flipspaces is a result-oriented workplace that values merit and performance. We nurture ambitious leaders who thrive in fast-paced environments, take ownership, and contribute to both business growth and organizational culture.

What is Expected of an Operations Business Leader:

Operations & Business Leadership:

- Head operations and backend for overall accounts, ensuring achievement of business goals.

- Own P&L delivery with accountability for profitability, cost control, and financial reporting.

- Execute initiatives ranging from broad ops strategies to tactical improvements.

- Develop and implement workflows that enhance organizational effectiveness.

- Build and scale systems, tools, and processes, including evaluating new project management technologies

Project & Construction Management:

- Oversee execution of interior fit-out projects, ensuring quality, timelines, and profitability.

- Identify work fronts, allocate resources, and supervise labor planning.

- Lead weekly project reviews to define success factors, track KPIs, and mitigate risks.

- Coordinate across design, engineering, services, and procurement teams for seamless delivery.

- Ensure compliance with quality standards, safety norms, permits, and regulatory requirements.

- Drive proactive resolution of delays and unexpected challenges.

Client & Stakeholder Management:

- Act as the primary point of contact for clients, senior management, consultants, and external partners.

- Ensure client delight through transparent communication, regular reviews, and superior delivery.

- Manage multi-stakeholder engagement across internal teams and external vendors/contractors.

- Facilitate outreach for small-scale requirements during execution where necessary.

Risk & Financial Management:

- Develop and implement a robust risk management framework.

- Anticipate potential risks, design mitigation plans, and monitor execution.

- Collaborate with finance teams to oversee billing, payment realization, and budget adherence.

- Ensure P&L oversight, cost minimization, and maximization of margins.

People Leadership & Quality Control:

- Lead, mentor, and grow a team of 820 professionals across design, PM, and procurement.

- Ensure hiring, training, and effective utilization of resources to deliver high-quality outcomes.

- Build a culture of accountability, performance, and cross-functional collaboration.

- Oversee flawless documentation for management and client reporting.

Why This Role is Exciting:

- You will be at the forefront of scaling Flipspacess US operations.

- You will own multi-crore P&L responsibility, shaping growth and profitability.

- Youll work with an energetic, ambitious team and build the organizational culture alongside business success.

- Youll play a pivotal role in delivering large-ticket commercial interior projects with short turnaround times (60-90 days)an environment thats challenging yet deeply rewarding.

Are You the One:

We are looking for leaders who are:

- Passionate about both the creative process and the business of design & build.

- Experienced (8+ years) in operations/project management in commercial office design & build, interiors, construction, or similar industries.

- Skilled at project management with strong planning, execution, and financial acumen.

- Adept at handling high-value projects with short delivery timelines.

- Numerically strong with proven ability to manage financial reporting, budgeting, and profitability.

- Excellent in stakeholder management and client engagement, with exceptional communication skills.

- Self-motivated, agile, and comfortable working beyond the comfort zone in a high-performance environment.