Product Insights Analyst at Flip in Brooklyn, NY

Summary: Flip is a company that specializes in Voice AI solutions for eCommerce and healthcare brands. The Product Insights Analyst will analyze call and usage data to provide actionable insights that influence product development and improve customer experiences. Responsibilities: - Own the understanding of how Flip performs in the real world by analyzing call and usage data across new and existing customers - Analyze customer call and usage data to understand automation rates, call outcomes, drop-offs, and friction points - Identify trends across customers over time to determine what's working, what's breaking, and where performance is changing - Turn ambiguous data into clear insights and concrete recommendations, proactively surfacing issues or opportunities before they scale - Partner closely with Product Managers to bring customer data directly into product decisions, roadmap priorities, and default behaviors - Identify gaps between intended product behavior and real customer usage, and help evaluate experiments and A/B tests to understand impact - Enable Sales and Customer Success with clear, data-backed narratives that demonstrate performance, improvement over time, and customer value - Build comparisons, benchmarks, and success stories that support renewals, expansions, and optimization conversations, and clearly explain impact on automation, CX, and revenue Required Qualifications: - Comfortable working with messy, real-world data and ambiguity, and able to arrive at clear, defensible conclusions - Able to explain not just what the data shows, but why it matters, translating analysis into decisions and action - Brings strong analytical depth, including experience with SQL or similar querying tools and working directly with underlying data - Detail-oriented and driven, with a consistent track record of high performance - Comfortable asking uncomfortable questions and challenging assumptions when the data doesn't support the narrative - Ownership-minded, motivated to go beyond surface-level answers, and committed to raising the bar on the quality and impact of your work - Collaborative and supportive, able to work closely with others while maintaining independent, data-grounded judgment Required Skills: Data analysis, SQL, Customer usage analytics, A/B testing, Product analytics, Data storytelling, Ownership mindset Benefits: Comprehensive healthcare and unlimited vacation, including a mandatory half week for everyone over July 4, and a full week off at the end of the year, Eligible for equity, in accordance with company policy, and subject to board approval