Senior Manager, Strategy & Operations (Consumer… at Flex · New York

Summary: Flex is a growth-stage FinTech company headquartered in NYC that aims to revolutionize the rent payment experience. The Senior Manager, Strategy & Operations will work closely with various teams to enhance customer experience and drive impactful projects while collaborating with senior stakeholders and managing a diverse portfolio of initiatives. Responsibilities: - Partner with your team leader (Director of the Consumer Protection Team) to set strategy and translate it into tangible near-term goals and frameworks that ensure tight execution - Apply your business knowledge and analytical skills to identify the challenges that matter most - Work with Product Managers and other functional leads to ensure we are effectively prioritizing customer experience priorities across the business - Partner with Analytics and Data Science to rapidly test new hypotheses and build lasting infrastructure around the insights you discover - Manage a diverse portfolio of projects, adapting rapidly to shifting priorities - Distill progress into executive-level reports, facilitating reviews to ensure the right strategic conversations are had - Communicate effectively with senior stakeholders, navigating complex problem sets with agility - Operate at top-decile levels of speed and productivity, dealing constructively with pressure and debate Required Qualifications: - Ideally 5+ years of relevant work experience (e.g., management consulting, chief of staff function, strategy, or multi-hat start-up role) - Direct work with a high-growth tech/fintech company preferred - Strong conceptual facility; extremely fast thinker - Comfort 'fog sculpting,' making amorphous projects tractable - Entrepreneurial - finds the messiness of 0-to-1 building exhilarating - Obsessive attention to detail; high bar for your own work product - Well honed interpersonal skills; able to drive results through others without compromising relationships and rapport - Ability to thrive in a fast-paced (and at times chaotic) environment - Strong bias for action - Superior communication skills (e.g., memos, verbal presentations); able to make complex, ambiguous topics immediately legible to executives and cross-functional partners alike - Comfortable working directly with data and partnering with Analytics and Data Science teams; familiarity with tools like Tableau, Power BI, or Sigma preferred - Genuine passion for 'doing right' by our customers; we care about our mission, and you should, too! Preferred Qualifications: - Strong conceptual facility; extremely fast thinker - Direct work with a high-growth tech/fintech company preferred - Familiarity with tools like Tableau, Power BI, or Sigma preferred - SQL proficiency preferred, but not required Required Skills: Strategy development, Data analysis, SQL, Tableau, Power BI, Sigma, Fintech domain knowledge, Management consulting experience, Bias for action Benefits: Competitive medical, dental, and vision, Company equity, 401(k) plan with company match, Unlimited paid time off + 13 company paid holidays, Parental leave, Flex Cares Program: Non-profit company match + pet adoption coverage, Free Flex subscription