Senior Manager, Partnerships Strategy & Operations at Flex · San…

Summary: Flex is a growth-stage FinTech company headquartered in NYC, focused on improving the rent payment experience. They are seeking a Senior Manager, Partnerships Strategy and Operations to drive user adoption and growth through strategic partnerships and analytics. Responsibilities: - Own user conversion funnel improvement across every stage of the user journey (from click to sign-up to transacting to repeat transactions) - Build a comprehensive funnel strategy that outlines target KPIs, diagnostics, and key growth levers - Define “what good looks like” for strategic partner user conversion funnels, drawing inspiration from other Flex channels and high-performing ecosystems outside of Flex - Identify cross-partner and cross-vertical insights that drive scalable growth playbooks - Partner with Data & Insights to develop dashboards, frameworks, and tools that surface funnel health, trends, and risks - Maintain a centralized repository of experiments, tests, results, and learnings across all partnership types - Conduct root-cause analysis on funnel bottlenecks and develop actionable recommendations - Collaborate closely with the Strategic Partnerships team to translate insights into high-impact initiatives and ensure strong execution with partners - Partner with Product, Engineering, and Design to recommend and prioritize enhancements to partner-facing experiences - Drive cross-functional alignment on partner growth objectives, operating rhythms, and accountability - Develop scalable tools, playbooks, and best practices for partners to optimize activation and utilization - Inform partner-facing collateral, communications, and training materials that drive funnel efficiency - Support QBRs, MBRs, and partner discussions with data-driven insights and recommendations Required Qualifications: - 6–8+ years of experience in strategy, partnerships, business operations, revenue strategy, top-tier strategy consulting, or a similar analytical and cross-functional role - Demonstrated success driving measurable growth through funnel optimization, experimentation, and data-driven strategy - Strong analytical capabilities with experience in building models, dashboards, and insights used for strategic decision-making - Exceptional cross-functional collaboration skills; able to guide teams toward clarity, alignment, and execution - Excellent communication and presentation abilities; comfortable influencing senior stakeholders internally and externally - Highly organized and detail-oriented, with the ability to manage multiple initiatives in a fast-paced environment - Familiarity with BI tools, funnel analytics, and experimentation frameworks is a strong plus - Bachelor's degree required Required Skills: Partnership strategy, Business operations, Revenue strategy, Strategy consulting, User conversion funnel optimization, Experimentation frameworks, Data-driven strategy, Analytical modeling, Dashboard development, Business intelligence tools, Root-cause analysis Benefits: Competitive medical, dental, and vision, Company equity, 401(k) plan with company match, Unlimited paid time off + 13 company paid holidays, Parental leave, Flex Cares Program: Non-profit company match + pet adoption coverage, Free Flex subscription