Senior Associate, Partner Network Operations at Flex in Remote

Summary: Flex is a growth-stage FinTech company headquartered in NYC, focused on enhancing the rent payment experience. As a Senior Associate in Partner Network Operations, you will manage the execution of payment pipelines, ensure technical and financial integrations are sound, and collaborate across teams to resolve discrepancies and enhance partner and user experiences. Responsibilities: - Conduct daily monitoring of partner integration health dashboards to identify and resolve known error patterns - Execute "pre-flight" checklists for new setups to ensure technical configurations align with our standard requirements, preventing downstream failures - Own the end-to-end resolution of payment discrepancies and failed bank deposits by following established SOPs - Facilitate the collection of updated banking details and manage the re-triggering of failed transactions to minimize financial risk - Constantly further your knowledge of Property Management System (PMS) accounting practices—specifically ledger structures, payment reconciliation and billing logic—to evaluate how to best our partners - Investigate the "why" behind payment anomalies - Move beyond identifying a failure to diagnosing whether the root cause is a technical integration error, a partner banking issue, or a ledger mismatch, executing the appropriate resolution within established playbooks - Serve as a point of contact for multiple internal teams to unblock technical and financial hurdles - Provide clear, status-level updates regarding pending payment resolutions, bank account validations, and pre-note failures to ensure organizational alignment - Manage a high-volume queue of inbound and outbound communications, acting as a steward for the network to ensure a positive experience for every stakeholder Required Qualifications: - 2–4 years in a Client Support, FinOps, or Account Management role, ideally within Fintech, PropTech, or high-growth SaaS - Foundational knowledge of banking operations (ACH, Wires, Bank Returns) and a basic understanding of accounting principles (credits/debits and ledger reconciliation) - Experience navigating Property Management Systems (e.g., Yardi, AppFolio, Entrata, RealPage) with a focus on accounting or billing modules - Comfortable using Excel/Google Sheets for data manipulation and navigating internal admin dashboards or CRM tools (Salesforce/Zendesk) - Drive tasks to resolution and take pride in ensuring a partner's ledger is balanced and a user's payment is successful - High degree of accuracy and 'zero-error' tolerance when handling sensitive financial data - A natural investigator who uses internal tools and SOPs to find solutions independently, knowing exactly when to resolve and when to escalate - Ability to translate technical or financial details into actionable, professional instructions for partners - Ability to manage a high volume of tasks in a fast-paced, scaling environment without compromising quality Preferred Qualifications: - Experience in multifamily operations is a plus Required Skills: Client Support, Financial Operations, Property Management Systems Important Skills: Data Proficiency, Financial Literacy Nice-to-Have Skills: Resourceful Problem Solving, Operational Resiliency, Exceptional Precision Benefits: Competitive medical, dental, and vision available from Day 1, Company equity, 401(k) plan with company match (our company match kicks off at the beginning of 2026), Unlimited paid time off + 13 company paid holidays, Parental leave, Flex Cares Program, Free Flex subscription, Competitive compensation + company equity, Unlimited PTO