Director, Strategy & Operations (Housing) at Flex in New York, NY

Summary: Flex is a growth-stage FinTech company based in NYC that aims to revolutionize the rent payment experience. The Strategy & Operations Lead for the Housing division will define and operationalize strategic priorities, while owning high-impact initiatives from strategy through execution to deliver measurable outcomes. Responsibilities: - Partner closely with the GM of Housing and functional leaders to define divisional priorities, roadmaps, and operating plans, ensuring alignment with company-level strategy - Translate divisional goals into a clear operating system that enables strong cross-functional coordination and execution - Own and drive end-to-end strategic initiatives for the Housing division, from problem definition and strategy development through execution and delivery of outcomes - Distill progress into executive-facing monthly memos and facilitate review meetings that drive the right strategic conversations and decisions - Communicate effectively with senior stakeholders, navigating complex problem sets with clarity and agility - Operate at top-decile levels of speed and productivity, dealing constructively with pressure, debate, and competing priorities - Continuously improve processes, streamline collaboration, and proactively identify opportunities to optimize how the division operates Required Qualifications: - 8+ years of professional experience, ideally including time in management consulting and/or in a high-growth start-up within a Strategy, Business Operations, or Chief of Staff function - Entrepreneurial mindset, energized by the ambiguity and pace of 0-to-1 building - Exceptional conceptual thinker who can move fluidly from strategy to execution and make amorphous problems tractable ('fog sculpting') - Highly collaborative operator with strong interpersonal skills, able to drive alignment and outcomes through influence rather than authority - Thrives in fast-paced, dynamic environments and maintains composure amid competing priorities - Strong bias for action, paired with obsessive attention to detail and a high bar for work quality - Excellent written and verbal communicator, skilled at distilling complexity into clear, concise narratives and executive-ready materials - Exceptionally quantitative, combining advanced financial modeling skills with fluency in quantitative analysis, budgeting, and forecasting Required Skills: Strategic Planning, Business Operations, Financial Modeling Important Skills: Quantitative Analysis Nice-to-Have Skills: Executive Communication Benefits: Competitive medical, dental, and vision available from Day 1, Company equity, 401(k) plan with company match (our company match kicks off at the beginning of 2026), Unlimited paid time off + 13 company paid holidays, Parental leave, Flex Cares Program, Free Flex subscription