IT Field Specialist I at FlatironDragados in Alexandria, VA

Summary: FlatironDragados is seeking an IT Field Specialist to provide second-level IT support across multiple offices and remote locations. The role involves troubleshooting and maintaining PC hardware/software, collaborating with IT management, and ensuring efficient operations of the company's desktop computing environment. Responsibilities: - Installs, diagnoses, repairs, maintains, troubleshoots, and upgrades all PC hardware/software and related equipment, including occasional troubleshooting of network components such as routers, firewalls, switches, servers, access control systems, wireless access points, UPSs, printers, multifunctional devices, and phone systems - Interfaces with regional IT management on projects, remote jobsite setups and teardowns, and resolves outstanding issues - Responds to ITSM-based tickets, performing on-site analysis, diagnosis, and resolution of complex desktop problems for end-users, and recommends and implements corrective solutions - Installs, configures, tests, maintains, and troubleshoots user workstations, mobile devices (phones, tablets, etc.), and related hardware/software to meet required service levels - Collaborates with system engineers to ensure efficient operations of the company’s desktop computing environment - Maintains an inventory of technology equipment - Coordinates and liaises with LECs, ISPs, and cabling contractors - Assists in developing technical and procedural documentation as needed - Acts as a business liaison to communicate business needs to IT management Required Qualifications: - Installs, diagnoses, repairs, maintains, troubleshoots, and upgrades all PC hardware/software and related equipment, including occasional troubleshooting of network components such as routers, firewalls, switches, servers, access control systems, wireless access points, UPSs, printers, multifunctional devices, and phone systems - Interfaces with regional IT management on projects, remote jobsite setups and teardowns, and resolves outstanding issues - Responds to ITSM-based tickets, performing on-site analysis, diagnosis, and resolution of complex desktop problems for end-users, and recommends and implements corrective solutions - Installs, configures, tests, maintains, and troubleshoots user workstations, mobile devices (phones, tablets, etc.), and related hardware/software to meet required service levels - Collaborates with system engineers to ensure efficient operations of the company's desktop computing environment - Maintains an inventory of technology equipment - Coordinates and liaises with LECs, ISPs, and cabling contractors - Assists in developing technical and procedural documentation as needed - Acts as a business liaison to communicate business needs to IT management - Knowledge of Windows Operating Systems, Active Directory, current technology protocols and procedures, and networking concepts/principles - Problem solving and critical thinking skills Preferred Qualifications: - Bachelor's Degree in Computer Science or a related field preferred - Related experience preferred - Microsoft Certified Systems Engineer (MCSE), A+ Certification, Network+ Certification preferred Required Skills: PC hardware/software troubleshooting, Windows Operating Systems, Active Directory Important Skills: Microsoft Certified Systems Engineer, A+ Certification, Network+ Certification Nice-to-Have Skills: Problem solving skills, Critical thinking skills Benefits: Comprehensive compensation package and paid time off program, Industry leading 401(k)/RRSP, Medical/Extended Health Care, Dental, Vision and/or Provincial Medical, Wellness benefits & Employee Assistance Program, Tuition Reimbursement Program