Administrative Support Coordinator at Fix Group… · Franklin

Summary: Fix Group Management is focused on enhancing the sales skills of auto repair shop owners through their Sales Fix coaching program. The Administrative Support Coordinator will manage administrative tasks, support customer interactions, and assist in training event logistics to ensure smooth operations for the Sales Fix team and its members. Responsibilities: - Support the Sales Fix Director and Trainers with administrative tasks - Coordinate communication and information flow within the Sales Fix team - Add and remove advisors/students from the Sales Fix platform using various tools (Sales Fix website, Auth0) - Manage student accounts, including username creation, email address updates, and password resets - Send welcome emails and instructions to new students - Manage seat offerings and adjust seat counts - Maintain accurate member records in relevant systems (Sales Fix website, spreadsheets) - Respond to inquiries via email and phone using Zendesk - Assist members with login issues, subscription questions, and program information - Escalate complex issues to the appropriate team member (Director, Accounting) - Manage cancellation requests, including applying credits and updating records - Assist with the planning and execution of Sales Fix Live in-person training events - Manage subscription information in Stripe - Apply discounts and promotions to member accounts - Handle billing inquiries and forward to Accounting as needed - Track subscription status and cancellations in spreadsheets - Prepare and distribute weekly KPI reports - Track and manage data related to active subscriptions, students, leads, and engagement - Generate reports on ALW attendance and weekly Zoom classes - Manage and track Test Drive trials - Utilize various online platforms and software, including Sales Fix website, Auth0, Gmail, Zendesk, Stripe, Basecamp, Zoom, and Google Sheets/Docs Required Qualifications: - Must be a team player. Works well with others. Plays well with others. Silliness may sporadically occur - Must be a people person and enjoy building relationships. This is a family-like environment. But save the drama for your mama. Ain't nobody got time for that - Strong organizational and administrative skills - Excellent communication and customer service skills - Proficiency with online platforms and software applications - Ability to manage multiple tasks and prioritize effectively - Detail-oriented and accurate in record-keeping - Ability to work independently and as part of a team Required Skills: Customer support Important Skills: Proficiency with software, Data management Nice-to-Have Skills: prioritize, Independent work Benefits: Opportunity to work from home one day per week after completing a successful 90 day probationary period!, A lively work environment, with live events, and a dynamic client base., Opportunities for growth and advancement – we love seeing our team members succeed!, Health, dental, and vision insurance, Retirement with company match, Christmas club program with company match, Company-paid life insurance and long-term disability, Short-term disability, Critical illness and accident coverage, Employee Assistance Program, Paid time off, Paid holidays