Senior Customer Advocacy Manager at Fivetran · Dublin

From Fivetran’s founding until now, our mission has remained the same: to make access to data as simple and reliable as electricity. With Fivetran, customer data arrives in their warehouses, canonical and ready to query, with no engineering or maintenance required. We’re proud that more organizations continue to leverage our technology every day to become truly data-driven. About the Role Fivetran is the data foundation for AI. The Fivetran platform moves, manages, and transforms data from every system a business runs on into a secure, reliable foundation engineered to evolve, with the flexibility to work across clouds, engines, and tools. We’re looking for a Senior Customer Advocacy Manager to build and scale a strategic advocacy program that brings customer voices to life across campaigns, content, and brand storytelling — creating a high-impact program that elevate our brand, influence buyers, and drive measurable business results. As a senior individual contributor, you’ll partner closely with leaders across Marketing, Sales, Customer Success, and Product to identify advocates, secure approvals, and drive projects from outreach through activation. This is a high-ownership, hands-on role for someone who thrives on bringing structure, driving measurable impact, and turning customer momentum into a scalable growth engine. This is a full-time position based out of our Dublin office. Our hybrid work model offers a blend of remote flexibility and in-person collaboration, including two days in the office each week to connect and build as a team. Technologies You’ll Use Google Suite, Jira, Slack, ChatGPT, Claude, etc. What You’ll Do Build and lead Fivetran’s customer advocacy program from the ground up, shaping the strategy, systems, and processes to build a best-in-class function Develop a multi-channel advocacy engine that brings customer stories to life across case studies, PR, speaking opportunities, and other high-impact programs Lead programs like G2 and Gartner Peer Insights to strengthen credibility and support category leadership Create scalable, efficient processes for intake, prioritization, usage rights management, and measurement Track and communicate program impact across advocacy output, asset usage, pipeline influence, and brand visibility Build trusted relationships with customers and act as a thoughtful steward of their stories, ensuring every advocacy opportunity is valuable, respectful, and aligned to their goals Skills We’re Looking For Proven experience building and scaling a customer advocacy program in B2B SaaS, with a strong track record of execution Ability to independently lead complex, cross-functional projects from kickoff to launch Strong operational rigor, attention to detail, consistent follow-through Highly organized, with experience managing multiple workflows and competing priorities Experience defining and reporting on advocacy metrics and connecting programs to business impact Clear, confident communicator with strong judgment around customer engagement, approvals, and brand representation #LI-NR1 #LI-HYBRID Perks and Benefits 100% employer-paid medical insurance* Generous paid time-off policy (PTO), plus paid sick time, inclusive parental leave policy, holidays, and volunteer days off RSU stock grants* Professional development and training opportunities Company virtual happy hours, free food, and fun team-building activities Monthly cell phone stipend Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching, and self-guided mindfulness exercises for all covered employees and their covered dependents. *May vary by country and worker type - please reach out to your recruiter for more information Click here to learn more about Fivetran's Benefits by Region. We’re honored to be valued at over $5.6 billion, but more importantly, we’re proud of our core values of Get Stuck In, Do the Right Thing, and One Team, One Dream. Read about us in Forbes. Fivetran brings together high-quality talent across the globe to make data access as easy and reliable as electricity for our customers. We value and recognize that our customers benefit from having innovative teams made of people from many backgrounds, experiences, and identities. Fivetran promotes diversity, equity, inclusion & belonging through attracting, recruiting, developing, and retaining a diverse workforce, not only because it is the right thing to do, but because it helps us build a world-class company to better serve our customers, our people and our communities. To learn more about Fivetran’s culture and what it’s like to be part of the team, click here and enjoy our video. To learn more about our candidate privacy policy, you can read our statement here. We are committed to ensuring that all candidates have an equal opportunity to participate in our interview process. If you require accommodations at any stage of the process due to a disability, medical condition, or any other circumstance, please don't hesitate to submit your request by filling out this form. We will work with you to provide reasonable accommodations to facilitate your participation and ensure a fair and accessible interview experience. Your request and any information provided will be kept confidential and will not impact your candidacy. We look forward to hearing from you and accommodating your needs to the best of our ability.