Renewals Manager at Fivetran in Denver, CO

Summary: Fivetran is committed to simplifying data access for organizations. The Renewals Manager is responsible for executing renewal contracts, ensuring customers experience uninterrupted service through accurate and timely renewal execution, while collaborating with various internal teams and communicating with customers about renewal details. Responsibilities: - Manage and coordinate end-to-end renewal workflows, ensuring all required documentation, approvals, and system updates are completed accurately and on time. Drive on-time renewal execution to prevent service disruption and support a positive customer experience - Serve as a subject matter expert on internal contracting processes, tools, policies, and approval paths - Partner with Sales, Legal, Finance, Security, and Deal Desk teams to resolve contracting blockers and maintain operational accuracy - Prepare renewal documentation, process amendments, and maintain high-quality data hygiene across CRM and contract management systems - Communicate directly with customers, as needed, to confirm renewal terms, timelines, or required contractual updates - Monitor renewal queues and provide operational support during peak renewal periods (e.g., marketplace resubscriptions) - Identify opportunities for process improvements that increase renewal efficiency, consistency, and scalability Required Qualifications: - 1–3 years of experience in SaaS renewals, sales operations, deal support, customer operations, or a related function - Strong organizational and time-management skills with the ability to manage a high volume of concurrent renewals - Process-oriented mindset with exceptional attention to detail and accuracy - Strong written and verbal communication skills, with the ability to confidently support customers through renewal-related questions and timelines - Comfort navigating complex internal approval workflows and collaborating cross-functionally - Hands-on experience with Salesforce (SFDC) Preferred Qualifications: - Experience supporting consumption-based or usage-based SaaS products - Familiarity working with third-party resellers or partner-led transactions - Experience or exposure to marketplace transactions across platforms such as AWS, Azure, Google Cloud Platform (GCP), or Snowflake - Experience using contract management or e-signature tools (e.g., Ironclad, DocuSign) Required Skills: SaaS renewals, Sales operations, Deal support, Customer operations, Contracting workflows, Salesforce, Contract management, E-signature tools, Consumption-based SaaS, Marketplace transactions Benefits: 100% employer-paid medical insurance, Generous paid time-off policy (PTO), plus paid sick time, inclusive parental leave policy, holidays, and volunteer days off, RSU stock grants, Professional development and training opportunities, Company virtual happy hours, free food, and fun team-building activities, Monthly cell phone stipend, Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching, and self-guided mindfulness exercises for all covered employees and their covered dependents.