Product Success Manager at Fivetran · Denver

Summary: Fivetran is a company dedicated to simplifying data access for organizations. They are seeking a Product Success Manager to enable customers to succeed with their self-service platform through scalable programs, targeted interventions, and customer advocacy. Responsibilities: - Guide new trial users and existing customers to value through scalable programs such as webinars, office hours, and educational sessions - Direct customers/prospects to resources (help docs, videos, automations) that resolve blockers without requiring 1:1 intervention - Identify accounts showing clear setup friction or usage blockers and step in with qualified, high-value interventions - Drive trial-to-paid conversions where PGP guidance removes obstacles and enables customers to commit to a paid plan - Design, host, and optimize scalable programs (hands-on labs, “best practice” webinars, AMA sessions) that drive activation, adoption, and expansion at scale - Measure program reach, engagement quality, and downstream business impact (trial conversion, connector expansion, MAR growth) - Identify accounts with expansion potential (new connectors, workloads, or use cases) and surface them for sales or CSM follow-up when appropriate - Share preventative guidance to reduce drop-offs and ensure smooth adoption as accounts scale - Capture customer insights and funnel them back to product, engineering, and marketing teams to improve self-service experiences - Build scalable resources (guides, templates, content) that multiply across the customer base - Support “lights-on” requests (low-touch commercial tasks, small contract adjustments, billing/account escalations) efficiently and effectively Required Qualifications: - 1–2 years in customer success, product support, enablement, or similar role - Ability to diagnose customer friction points and provide clear, scalable solutions - Foundational knowledge in SQL, APIs, cloud data warehouses (Snowflake, Databricks, BigQuery, Redshift), and basic data ELT concepts - Comfortable using CRM and product analytics to identify usage patterns, triggers, and opportunities - Proven ability to partner with cross-functional teams (product, sales, support, RevOps) to improve customer outcomes - Strong written and verbal communication skills for both 1:1 and many-to-1 interactions - Thrives in an environment where success is measured by customer outcomes and scalable impact, not quota attainment Preferred Qualifications: - Experience running group enablement (webinars, labs, training, or community events) Required Skills: Customer Success, Product Support, Enablement, SQL, APIs, Cloud Data Warehouses, Data ELT Concepts, Program Building, CRM, Product Analytics, Customer-Centric Mindset Benefits: 100% employer-paid medical insurance*, Generous paid time-off policy (PTO), plus paid sick time, inclusive parental leave policy, holidays, and volunteer days off, RSU stock grants*, Professional development and training opportunities, Company virtual happy hours, free food, and fun team-building activities, Monthly cell phone stipend, Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching, and self-guided mindfulness exercises for all covered employees and their covered dependents.