Product Growth Partner at Fivetran in Denver, CO

Summary: Fivetran is a company dedicated to simplifying data access for organizations. The Product Growth Partner role is crucial in enabling customer success through scalable programs, targeted interventions, and advocacy for customer needs. Responsibilities: - Accelerate Self-Service Success - Guide new trial users and existing customers to value through scalable programs such as webinars, office hours, and educational sessions - Direct customers/prospects to resources (help docs, videos, automations) that resolve blockers without requiring 1:1 intervention - Deliver Targeted Customer Interventions - Identify accounts showing clear setup friction or usage blockers and step in with qualified, high-value interventions - Drive trial-to-paid conversions where PGP guidance removes obstacles and enables customers to commit to a paid plan - Run Many-to-1 Programs - Design, host, and optimize scalable programs (hands-on labs, “best practice” webinars, AMA sessions) that drive activation, adoption, and expansion at scale - Measure program reach, engagement quality, and downstream business impact (trial conversion, connector expansion, MAR growth) - Enable Expansion Readiness - Identify accounts with expansion potential (new connectors, workloads, or use cases) and surface them for sales or CSM follow-up when appropriate - Share preventative guidance to reduce drop-offs and ensure smooth adoption as accounts scale - Advocate for Customers - Capture customer insights and funnel them back to product, engineering, and marketing teams to improve self-service experiences - Build scalable resources (guides, templates, content) that multiply across the customer base - Handle Reactive Needs - Support “lights-on” requests (low-touch commercial tasks, small contract adjustments, billing/account escalations) efficiently and effectively Required Qualifications: - 1–2 years in customer success, product support, enablement, or similar role - Ability to diagnose customer friction points and provide clear, scalable solutions - Foundational knowledge in SQL, APIs, cloud data warehouses (Snowflake, Databricks, BigQuery, Redshift), and basic data ELT concepts - Experience running group enablement (webinars, labs, training, or community events) preferred - Comfortable using CRM and product analytics to identify usage patterns, triggers, and opportunities - Proven ability to partner with cross-functional teams (product, sales, support, RevOps) to improve customer outcomes - Strong written and verbal communication skills for both 1:1 and many-to-1 interactions - Thrives in an environment where success is measured by customer outcomes and scalable impact, not quota attainment Preferred Qualifications: - Experience running group enablement (webinars, labs, training, or community events) preferred Required Skills: SQL, APIs, Cloud Data Warehouses, Data ELT Concepts, Program Building, CRM, Product Analytics, Customer-Centric Mindset Benefits: 100% employer-paid medical insurance, Generous paid time-off policy (PTO), plus paid sick time, inclusive parental leave policy, holidays, and volunteer days off, RSU stock grants, Professional development and training opportunities, Company virtual happy hours, free food, and fun team-building activities, Monthly cell phone stipend, Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching, and self-guided mindfulness exercises for all covered employees and their covered dependents.