Intern Associate Platform Engineer at Five9 in San Ramon, CA

Join us in bringing joy to customer experience.  Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. Internship Program At Five9 we are committed to providing an exceptional experience for our interns. We tailor our program to provide participants with real, impactful work, contributing directly to the continued success of Five9. Through our Speaker Series, Intern Buddies, Employee Resource Groups, and other events, you’ll have the opportunity to meet and learn from some of the best in the business. This is a full-time, paid internship based out of our headquarters in San Ramon, CA. This role is hybrid. 3 days a week (M, W, TH) in office is required. The program runs 11 weeks with the opportunity to start in early or mid-June. As an intern at Five9, you can expect to: Learn.  Learn about Five9, our culture and what makes Five9 special. “The people here at Five9 have been super supportive of my learning - it's less intimidating to approach people, ask them about what they do, and more often than not they're willing to teach you a few things about their fields of work.” – Security Software Engineer Intern Contribute.  Contribute to the success of the company, your team, and real, impactful projects. “Working at Five9 has been an enriching journey of learning and impact, where the work I am doing truly feels significant. I've gotten the chance to learn about high level business strategies and ensure that the work I do contributes to the business's overarching goals.” – PS Education Services Intern Grow.  Grow as a student, an employee, as a person! “I have always been very career-oriented, and this summer I've realized how important it is to also focus on other aspects of my life. Meeting different employees at Five9 and hearing their career trajectory made me realize that everything will work out, eventually, and to take my time exploring my interests. However, that doesn't mean I will halt all career goals. I plan to continue networking with industry professionals and building my knowledge on using different data analytics tools. Seeing the way my team and the People Team utilize the data we have, made me realized just how much I enjoy working with and interpreting the data that is gathered.” – Talent Management Intern The Intern Associate Platform Engineer position is an entry level position that will introduce the applicant to Five9 and Five9 Contact Center Product and Delivery Methodology.  As an entry level contributor to the Professional Services Team, the ideal candidate will be a passionate, ready-to-learn player wanting to develop his/her skills towards becoming a full Platform Engineer. Key Responsibilities Learn Five9 products and processes Gain a working understanding of contact center terminology, processes, and telephony requirements Help to develop processes and documentation for a formalized Associate Platform Engineer Program Participate in opportunities to apply related knowledge in both a practice environment as well as production environments As knowledge develops, become more involved in actual client project implementation work Effectively communicate with internal and external stakeholders. Key Qualifications 2+ years college education with focus on computer sciences or related field Exposure to a Contact Center environment a plus Ability to work in a remote environment with little oversight or direction Inquisitive and not afraid to ask questions Self-starter possessing excellent time management skills Able to manage multiple activities simultaneously while being reviewed at a management level for growth Excellent verbal and written skills required. Key Skills Strong technical aptitude in learning object-based development tools Must have strong aptitude in developing and maintaining positive and productive relationships with clients Solid communication skills, both verbal and written Ability to understand and quickly translate needs into strategies for a solution Multiple development language/tool experience a plus. Works well and collaborates in a team environment This is a full-time, paid internship based out of our headquarters in San Ramon, CA. The program runs 11 weeks with the opportunity to start in early or mid June. This role is hybrid. 3 days a week (M, W, TH) in office is required. As part of our commitment to diversity, equity, and inclusion, Five9 supports pay transparency during the entire recruitment process. If you have any questions about the compensation related to this position, please discuss with your recruiter. All compensation and benefits are subject to the requirements and restrictions set forth in the applicable plan documents and any written agreements between the parties. The hourly compensation for this role is: $25—$25 USD Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer. View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal. Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.