On-Call Onsite Technician at Five Star… · New Castle

Summary: Five Star Technology Solutions is seeking an On-Call Onsite Technician to provide on-demand technical support for end-users in educational environments. The role involves responding to technical issues, coordinating visits, and performing maintenance and repairs on various devices within a two-hour travel radius.

Responsibilities:
- Provide Tier I onsite technical support during scheduled visits and on-call dispatches, responding to issues submitted by school staff and/or students
- Coordinate availability and visit scheduling with the Head of Onsite Services, confirming visit windows, on-call windows, and expected response times
- Perform computer imaging, software installations, and technology inventory maintenance/repair during scheduled site visits
- Troubleshoot and repair various devices and peripheral equipment, including but not limited to iPads, MacBooks, Chromebooks, Windows laptops, Windows desktop PCs, and interactive whiteboards
- Work within Five Star's ticketing system to log detailed troubleshooting notes for each visit and escalate issues to higher-level technical support when necessary, collaborating until problems are fully resolved
- Communicate clearly with school personnel during each visit regarding ticket status, and with Five Star leadership regarding completed work and recurring issues
- Support seasonal spikes — such as device deployment/collection or back-to-school setup — on an as-needed, scheduled basis
- Uphold Five Star's quality-of-service standards on every visit, including single-visit or infrequent engagements
- Experience troubleshooting hardware, software, and connectivity issues; a problem-solving mindset; and a customer service background with excellent communication skills
- A valid driver's license and reliable transportation to travel within a two-hour radius of home address

Required Qualifications:
- Excellent communication and troubleshooting skills
- Ability to prioritize requests effectively
- Flexibility and responsiveness to a variable, on-call schedule
- Experience providing Tier I onsite technical support
- Ability to coordinate availability and visit scheduling
- Experience performing computer imaging, software installations, and technology inventory maintenance/repair
- Ability to troubleshoot and repair various devices and peripheral equipment, including iPads, MacBooks, Chromebooks, Windows laptops, Windows desktop PCs, and interactive whiteboards
- Experience working within a ticketing system to log detailed troubleshooting notes
- Ability to communicate clearly with school personnel and Five Star leadership
- Experience supporting seasonal spikes such as device deployment/collection or back-to-school setup
- Commitment to upholding quality-of-service standards
- Experience troubleshooting hardware, software, and connectivity issues
- Problem-solving mindset
- Customer service background with excellent communication skills
- A valid driver's license and reliable transportation to travel within a two-hour radius of home address

Required Skills: Technical support Tier I, Computer imaging, Software installation, Technology inventory maintenance, Hardware troubleshooting, Software troubleshooting, Connectivity troubleshooting, Device repair, Ticketing system usage