IT Help Desk Intern at Five Guys in Alexandria, VA

Summary: Five Guys is a fast-growing, people-first organization seeking an IT Help Desk Intern. The intern will provide Level I help desk support for desktop workstations and gain hands-on experience in systems administration and user support while working closely with the Systems Support Specialist. Responsibilities: - Provide Level I help desk support, including ticket intake, incident routing, and escalation when necessary - Support local and remote users; travel to remote sites as needed - Assist with incident routing and ticket assignment - Install, configure, and provide desktop support for Windows OS, Microsoft Intune, Microsoft 365 (Office 365), and Adobe software - Support end users through troubleshooting, training, and system guidance - Assist with user account setup, access configurations, and permissions - Provide basic telecommunications support - Assist with hardware inventory management and equipment deployment - Perform administrative duties, including correspondence and document management - Complete a capstone project focused on the assigned discipline and present findings to stakeholders during the final week of the program - Perform additional administrative and project‑based duties as assigned Required Qualifications: - Strong verbal and written communication skills - Ability to read, write, and comprehend complex IT‑related instructions and documentation - Ability to analyze, create, and interpret technical and general business documents - Strong problem‑solving skills and attention to detail - Customer‑focused mindset with a willingness to learn and collaborate - Rising Junior or Senior pursuing a degree in Information Technology - Applicants must be able to commit to a full‑time, in‑office schedule for the 10‑week summer internship program Preferred Qualifications: - CompTIA A+ - Microsoft Certified Technology Specialist (MCTS) Required Skills: Windows OS, Microsoft Intune, Microsoft 365 Important Skills: CompTIA A+, MCTS Nice-to-Have Skills: Communication skills, Problem-solving skills, Customer-focused mindset Benefits: Paid, hands‑on experience, Mentorship, Collaborate with leaders, Capstone project presented to leadership