Sales Associate Westminster, MD at Five Below in Westminster, MD

Summary: Five Below is a retail company that emphasizes a fun and engaging shopping experience. They are seeking a Sales Associate to assist customers, promote store events, and support team goals while creating a positive shopping environment. Responsibilities: - Greet and assist customers promptly: Approach and acknowledge customers immediately, providing assistance and handling multiple customers efficiently - Understand and meet customer needs: Assess customer needs by sharing product knowledge, answering questions, directing them to merchandise, and offering recommendations. Engage in suggestive selling while staying informed on product availability - Promote store events and promotions: Inform customers about current store events, promotions, and special activities to enhance their shopping experience and drive sales - Resolve customer concerns: Address customer issues and use product knowledge to offer alternative solutions, aiming to turn returns into exchanges when possible - Communicate needs to management: Regularly inform management about merchandise restocking, service requirements, and any customer feedback in a timely manner - Support team and company goals: Collaborate with the team to achieve overall store and company objectives, contributing to a positive and productive work environment Required Qualifications: - At least 16 years old - Available to work a flexible schedule - Comfortable with or willing to learn technology (such as cash registers, hand-held and mobile devices) - Good communicator with the ability to engage with customers - Able to handle customer interactions and potential issues/concerns courteously and professionally - Use basic information-gathering skills to solve problems - Ability to learn procedural knowledge acquired through on-the-job training Required Skills: Customer engagement, Problem-solving Important Skills: Technology proficiency Nice-to-Have Skills: communication, Team collaboration Benefits: Health coverage, Financial and personal wellness