Sales Associate- 254 Towson, MD at Five Below in Towson, MD 21204

Summary: Five Below is a retail company focused on providing a fun shopping experience filled with affordable products. The Sales Associate will greet and assist customers, understand their needs, promote store events, and ensure a positive shopping experience. Responsibilities: - Greet and assist customers promptly: Approach and acknowledge customers immediately, providing assistance and handling multiple customers efficiently - Understand and meet customer needs: Assess customer needs by sharing product knowledge, answering questions, directing them to merchandise, and offering recommendations. Engage in suggestive selling while staying informed on product availability - Promote store events and promotions: Inform customers about current store events, promotions, and special activities to enhance their shopping experience and drive sales - Resolve customer concerns: Address customer issues and use product knowledge to offer alternative solutions, aiming to turn returns into exchanges when possible - Communicate needs to management: Regularly inform management about merchandise restocking, service requirements, and any customer feedback in a timely manner - Support team and company goals: Collaborate with the team to achieve overall store and company objectives, contributing to a positive and productive work environment Required Qualifications: - At least 16 years old - Available to work a flexible schedule - Comfortable with or willing to learn technology (such as cash registers, hand-held and mobile devices) - Good communicator with the ability to engage with customers - Able to handle customer interactions and potential issues/concerns courteously and professionally - Use basic information-gathering skills to solve problems - Ability to learn procedural knowledge acquired through on-the-job training - Frequently operate cash register - Frequently move merchandise weighing up to 25 lbs and places/removes merchandise up to a height of 5-10 feet - Frequently ascend/descend ladders in order to retrieve and put away stock - Frequently position self to kneel, bend, twist, and stoop, including in the stock room and on the sales floor - Frequently communicate and exchange information with customers on the telephone and face-to-face in the store, as well as with managers and coworkers. Must be able to exchange accurate information in these situations - Frequently move across the sales floor assisting customers, as well as to and from the stock room retrieving and putting away merchandise - Ability to work a flexible schedule to meet the needs of the business, which will require day, evening, weekends and may include overnight shifts and travel (as required) - Must be able to identify and discern email and print instructions regarding merchandise layouts, associate schedules, and standard operating procedures - Must be able to remain in a stationary, upright position for 80% of the time Required Skills: Cash Register Operation, Use of Hand-held, Mobile Devices, Basic Technology Use, Customer Engagement Benefits: Health coverage, Financial and personal wellness