Job Description & Performance Expectations

JOB DESCRIPTION
The Manager in Training (MIT) role supports the growth of the club through lead generation and sales. This role
will assist with the delivery of an amazing Crunch member experience through successful operation of the front
desk and related departments. They are responsible for overseeing the front desk to ensure that all members
receive the highest level of customer service possible. They will demonstrate an aptitude of all company-wide
policies and initiatives to ensure the integrity of the Crunch brand. This is a full-time, hourly non-exempt position
eligible for sales commission.

RESPONSIBILITIES & EXPECTATIONS

Sales & Lead Generation
• Meet or exceed weekly and monthly targets in lead generation, new membership units, ACH attachment,
and scheduling CrunchOne Kickoff bookings
• Establish and maintain an effective lead generation program through networking and street team
marketing campaigns
• Conduct tours and telephone inquiries for prospective members
• Attend events and find community opportunities for exposure

Member Experience
• Deliver exceptional customer service by providing an uplifting and friendly atmosphere
• Represent Crunch Fitness in a positive light to increase brand awareness and generate new sales
opportunities

Operations & Compliance
• Compliance with our uniform policy - crunch polo, black pants or shorts & crunch nametag
• Ensure all front desk systems are executed properly, such as member check-in, guest registration, retail
purchases, delinquent account procedures, telephone inquiries, and member requests
• Other duties as assigned

These duties and responsibilities may change at any time.
Hourly rate is subject to change by state.

Looking to combine work, fitness and fun? Crunch Fitness is looking for energetic, enthusiastic people that are passionate about health and fitness to join our team. Working at Crunch is more than a job, it’s an opportunity to inspire others to reach their fitness goals. Our ‘No Judgments’ philosophy attracts a diverse and welcoming group of professionals and makes Crunch an amazing company to work for.

Crunch is a gym that believes in making serious exercise fun by fusing fitness and entertainment and pioneering a philosophy of No Judgments. Our gyms are packed with the latest state-of-the-art cardio and strength training equipment, weight room, full service locker rooms with showers, tanning booths, HydroMassage® bed, and an extensive schedule of Crunch’s signature classes including Zumba®, BodyWeb with TRX®, Yoga Body Sculpt, Belly Butt and Thighs Bootcamp, and more.