Client Service and Membership Representative at Fit… · Vancouver

Company Description

We offer 30 minute, personal and group, training sessions. Just enough time to break a sweat but not too long you can't fit it in over a lunch break.

We are more than just pushing weights at Fit In 30, we are about lifestyle change. Our team is composed of kinesiologists, sports therapists and athletes that have one goal; our clients!

Our Fit In 30 community is supportive, caring and friendly. In attempt to provide accessible training for all we offer FREE community classes every Saturday, Sunday and Monday. You can also catch us sizzling food and running an obstacle course with kids over the summer at the Cambie Village Summer Sizzler.

Whatever our client's health and fitness goals are, we will guide them every step of the way because their success is our success.

Job Description

• Greet clients and guests in a welcoming and professional manner and maintain strong relationships that promote trust & client satisfaction;
• Perform on-going, shift-specific duties (administrative and other) related to the operations of personal training practices;
• Responsible for the consistent application of existing policies and procedures including the enforcement of our established 'rules' and behavioural expectations of clients and staff;
• Schedule, book and take payments for appointments, classes and programs. Accuracy and attention to detail is very important;
• Answer or make telephone calls, return emails and take care of client or visitor requests and inquiries. Process payment transactions for services, programs and classes;
• Be knowledgeable about the programs and services offered by Fit In 30 Minutes and be able to appropriately respond to client enquiries, to educate clients about the scope of Fit In 30 Minutes and how the studio can help them attain their health and fitness goals;
• Take direction from the Manager and/or Assistant Manager
• Assist in the promotion of programs, services and memberships and provide information to prospective clients who enter the studio seeking information about what Fit In 30 Minutes has to offer
• Other duties as required.

Qualifications

• Minimum 2 years of customer service, clerical and administrative experience;
• Contentious and professional, with respect for detail and doing a job well: the first time.
• Post-secondary education with a focus on Kinesiology, Health Sciences or related field a strong asset
• Excellent communication skills (written and verbal)
• Computer experience, including Google and Mac applications

As a member in the Fit IN 30 Minutes team, employees must consistently demonstrate the following;

• Delivery of exceptional client service experience
• Commitment to and understanding of the principles of integration, collaboration and innovaction
• Embodiment of a philosophy of professionalism, excellence, health and wellness at all times
• Strong communication and interpersonal skills
• Capacity to use time and resources effectively and efficiently
• Dedicated orientation towards results
• Ability to work in a diverse, fast-paced and dynamic environment

Additional Information

Work Perks!

• Full access to the studio and all equipment
• Quarterly team outings
• Opportunity for development and growth in a fast growing company