Business Transformation Manager at Fiserv in New York City, NY

Business Transformation Manager
Location: New York, New York
Calling all innovators - find your future at Fiserv.
We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.
Job Title
Business Transformation Manager
What does a successful Business Transformation Manager at Fiserv do?
A successful Business Transformation Manager serves as a trusted advisor to senior leadership, bringing a structured problem-solving approach to ambiguous, high-priority challenges and translating strategic objectives into actionable, measurable roadmaps. Operating in highly matrixed organizations, they expertly drive alignment across diverse, cross-functional stakeholders—including Product, Technology, Sales, Operations, and Finance—by influencing teams without direct authority and proactively resolving risks, dependencies, and execution barriers. From concept through execution, they lead complex initiatives by designing scalable operating models and process improvements, facilitating executive workshops, and building leadership-ready business cases. Ultimately, they ensure long-term value realization by overseeing pilot programs through to full operationalization, establishing rigorous KPI frameworks to track business impact, and coaching junior team members to ensure quality execution at every stage.
What you need to have:
Bachelor's degree in Business, Finance, Engineering, Analytics, Economics, or a related field.
Proven track record managing large, cross-functional initiatives with multiple stakeholders and competing priorities.
Demonstrated ability to influence senior leaders and drive alignment across organizations without direct reporting authority.
Strong executive communication skills, including development of presentations for Vice Presidents, Senior Vice Presidents, and executive leadership teams.
Experience translating ambiguous business problems into structured recommendations and execution plans.
Strong analytical and financial acumen with experience leveraging data to support decision-making.
Excellent project management skills with experience managing timelines, dependencies, risks, and executive reporting.
Ability to operate independently in a fast-paced environment while maintaining strong attention to detail.
What would be nice to have:
Experience at a leading consulting firm (McKinsey, Bain, BCG, Accenture Strategy, Deloitte, PwC, EY, KPMG) or equivalent internal strategy/transformation organization.
Experience leading enterprise transformation, digital modernization, AI initiatives, customer experience programs, or operating model redesign efforts.
Background in payments, fintech, merchant acquiring, financial services, software, or technology-enabled services.
Expertise in executive storytelling, board-level presentations, and business case development.
Experience working with Product, Engineering, and Data teams to bring strategic initiatives from concept to production.
Proficiency with PowerPoint, Excel, Power BI, Tableau, JIRA, Confluence, and related tools.
Strong problem-solving toolkit including hypothesis-based thinking, root-cause analysis, process mapping, stakeholder interviews, and KPI framework development
Salary Range
$100,000.00 - $165,600.00
These pay ranges apply to employees in New Jersey and New York. Pay ranges for employees in other states may differ.
It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.
For incentive eligible associates, the successful candidate is eligible for an annual incentive opportunity which may be delivered as a mix of cash bonus and equity awards in the Company’s sole discretion.
Thank you for considering employment with Fiserv.  Please:
Apply using your legal name
Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).
Our commitment to Equal Opportunity:
Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.
If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact AskHR.US@fiserv.com. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.
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Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.
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