Front Desk Associate at FirstService Residential in Los Angeles, CA

Summary: FirstService Residential is a leading provider of professional association management services for residential communities. They are seeking a Front Desk Associate to provide exceptional service to residents and guests, execute various concierge functions, and support administrative tasks under the direction of management. Responsibilities: - Identifies and clarifies residents expressed and unexpressed needs, answers questions and gives direction and instructions in a professional helpful manner - Answers the telephone within two rings, using correct salutations, personal identification and telephone etiquette - Takes, records and relays messages accurately, completely and legibly - Documents all pertinent information in resident logbook(s) throughout their shift - Responsible for all package distribution (incoming and outgoing) for the property and insures all are logged into Connect when received and signed for when picked up - Monitor all property access points (gates, garages, doors, elevators, pool) through the operation of Closed-circuit Television, where applicable. Reports all suspicious activity to proper authority to ensure continued resident safety - Complies with service expectations and company standards as well as policies and procedures - Accommodates Resident requests expediently and courteously within 24 hours of initial call - Follows up with person assigned to task and Resident to ensure completion of the request - Attends and participates in designated meetings or functions as required by the General Manager or the Board of Directors - Maintains a list of residents needing special assistance in case of an emergency and is an active member on the emergency response team - Administers the access control program, which includes the issuance of FOBS/property access cards/ID cards and updates tracking software - Informs all vendors of building rules and regulations - Assists with move-in orientation for new residents - Assures all visitors are registered and authorized by homeowner to be on property - Assures all pets, vehicles, motorcycles and bicycles are properly registered and logged in Connect - Maintains a log of temporarily available parking spaces for resident guests and visitor use - Manages and keeps a status log for all rental storage lockers - Maintains complete knowledge and complies with the HOA’s policies and procedures - Maintains fresh organized workstations with necessary supplies throughout shift as well as administers the cleanliness of the building’s entrance and lobby - Maintains current vendor information to accommodate all resident requests - Generates confirmation letters based on departmental standards and delivers to residents upon completion of each coordinated arrangement - Makes accurate timekeeping and payroll entries each day in accordance with company policy - Ensures uniform and personal appearance are clean and professional at all times while maintaining a pleasant demeanor - Demonstrates consistent effective written, verbal and listening communication skills - Demonstrates problem-solving abilities independently and responsibly - Has the ability to quickly adapt to change both in client needs and policies and procedures which have been implemented by management and the HOA Board of Directors - Able to work independently and as a team and prioritizes daily workload efficiently and professionally - Receptive to receiving constructive feedback regarding personal performance for professional development - Must work effectively with co-workers, residents and others by sharing ideas in a constructive and positive manner; listens to and objectively considers ideas and suggestions; keeps commitments and keeps others well informed of work progress, timetables and issues; address’ problems and issues constructively to find mutually acceptable and practical business solution; address’ others by name, title or other respectful identifier Required Qualifications: - Proficient in English (written and verbal) - Strong general math skills - High school diploma or equivalency required - Must be mobile enough to move about the facilities, including up and down stairs and recreational areas and navigate uneven surfaces - Must be able to lift up to 25 pounds - Must be able to sit and stand for extended periods of time - Must have finger dexterity for typing/using a keyboard - Must be able to actively talk and listen to clients, vendors, co-workers and supervisors - Full time position where schedule may change based on business needs and may include weekends, evenings, and holidays - Consistent and regular attendance required Preferred Qualifications: - Second language helpful (Spanish, French, Mandarin, Japanese, Farsi, Persian) - College level courses in business or hospitality preferred Required Skills: Second language Persian, General math skills, Access control program, Closed-circuit Television (CCTV), Resident management software (Connect), English proficiency, Second language Spanish, Second language French, Second language Mandarin, Second language Japanese, Second language Farsi Benefits: Medical, dental, and vision plans (full time and those working 30+ hours), Part time 20+ hours qualify for dental and vision, 401K match, Time off including vacation, sick, and company paid holidays, Pet insurance available, Tuition reimbursement, Legal services, Free emotional wellbeing and daily life assistance support for all associates, Domestic partner coverage, Health savings account, Flexible spending account