Universal Advisor at FirstRand in Zeerust, North West, South Africa

Universal Advisor Location: Zeerust Job Description To provide a positive customer experience by being helpful and sensitive to customer needs, expectation and providing product solutions including directing customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process. Hello Future Universal Advisor Welcome toFNB, the home of the#changeables. We are a trusted partner, deeply invested in creating a better world by delivering innovative, integrated, and customer-centric financial solutions. As part of ourFNB Points of Presence (POP)team, you will be surrounded by unique talent in an inclusive environment that values diversity and collaboration. This role focuses on delivering a seamless, exceptional customer experience within a branch environment while proactivelyidentifyingcustomer needs and providingappropriate bankingsolutions. As aUniversal Advisor, you willbe responsible fordelivering compliant sales and service solutions to walk-in and existing customers in a high-volume service environment. You will ensure every interaction is value-driven, ethical, and aligned to FAIS, FICA, Treating Customers Fairly (TCF) principles, and FNB governancewhile actively promoting digital and self-service channels. Now’s the time to imagine your potential in a team where you can become the best version of yourself. Are you someone who can: Engage customers ina positive and professionalmannerby being helpful by living up to our brand promise of“How can we help you?”at all times Understand customer needstoidentify, sell, and cross-sell products aligned to customer needsandprovideappropriate bankingand financial solutions Educate customers on the correct banking platforms suited to their needsto proactively migrate customers to digital, e-Channels, and self-service platforms Fulfil transactions above set benchmarks while delivering exceptional service Manage leads, referrals, and customer follow-ups within agreed turnaround times Maintainaccuratecustomer records and ensure compliance with FAIS, FICA, TCF, and internal governance Always conduct yourself in an ethical and professional manner Take accountability for personal performance, learning, and career development Stay informed on product offerings, systems, and industry developments Contribute to team success and adapt to changing customer and business needs Qualification & Experience Requirement Minimum Qualification: Grade 12/ NQF Level 4 Preferred Qualification: NQF Level 5 CertificateinBanking, Business Administration, Customer Service, or related fields recognized by FAIS 1–3 years of experiencein customer‑facing environments, service delivery, or client support within financial services You will be an ideal candidate if youpossessthe following: Strong understanding of FAIS, TCF principles, and regulatory compliance Proven ability to meet sales, service, and customer experience targets Must not be an unrehabilitated insolvent You will have access to: Opportunities to build strong customer relationships within a dynamic POP environment A challenging, fast-paced branch setting Continuous learning and development aligned to your career path Opportunities to make a meaningful impact as a brand ambassador within a local market You can be a match if you are: Client-focused with a strong ethical mindset Passionate about service excellence and problem-solving Confident in needs-based selling and solution delivery Agile, adaptable, and comfortable in a high-volume environment A strong communicator with excellent interpersonal skills Results-driven with strong planning and organisational skills Detail-oriented with high compliance awareness Able to work independently and collaboratively within a team Apply nowif you are ready to take the next step in your career as anFNB Points of Presence: Universal Advisor. We look forward to engaging with you! All appointments will be made in line withFirstRand Group’s Employment Equity Plan. The Bank supports the recruitment and advancement of individuals with disabilities. Candidates maydisclosedisability information on a voluntary basis. This information will be kept confidential unless required by law. Important Closing Date Note Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below. 14/05/26 All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.