Team Leader

Location: Gaborone

Job Description

To oversee and coordinate daily team operations, ensuring efficient task execution, optimal resource utilisation, and consistent workflows that achieve operational objectives and maintain high quality standards.

• Manage costs / expenses within approved budget to achieve cost efficiencies
• Engage with the customers in a professional way as specified in the service standards and ensure customers needs and expectations are understood in dealing with people processes
• Resolve all customer queries efficiently, and within agreed timelines regarding people enquiries
• Plan and develop learning schedule for both normal programmes and projects and submit learning schedule for review and approval
• Comply with governance in terms of legislative and audit requirements.
• Manage costs / expenses within approved budget to achieve cost efficiencies.
• Deliver exceptional service that exceeds customers' expectations through proactive, innovative and appropriate solutions.
• Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME’s, project managers and senior staff members
• Proactive supervision of people to avoid customer breakdown by managing and resolving all customer queries efficiently, and within agreed timelines.
• Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information.
• Comply with governance in terms of legislative and audit requirements.
• Track, control and influence activities with the specific aim to increase and improve operational efficiencies.
• Collate, manage and report on daily / weekly / monthly operational progress as aligned to strategic objectives.
• Ensure appropriate skilling and adequate capacity of team members for the adherence to operational and service standards.
• Manage performance, skills development, employment equity, talent and culture of team in order to improve innovation, achieve efficiencies and increase competencies.
• Manage personal and Team Management development to increase own skills and competencies for the Team Leader function and future Managerial growth opportunities

Work Shift

6-day work week on a rotational shift basis, including weekends and public holidays, in accordance with operational requirements.

Important Closing Date Note

Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.

18/09/26