Operational Support at FirstRand · Johannesb…

Operational Support Location: Johannesburg Job Description To support the execution of routine operational activities by assisting with task coordination, data handling, and process adherence. Ensure timely and accurate completion of assigned duties within established procedures, contributing to the smooth functioning of day-to-day operations. Manage costs / expenses within approved budget to achieve cost efficiencies. Deliver exceptional service that exceeds customers' expectations through proactive, innovative and appropriate solutions. Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME's, project managers and senior staff members. Engage with the customers in a professional way as specified in the service standards and ensure customers' needs and expectations are understood in dealing with People Processes. Resolve all customer queries efficiently, and within agreed timelines regarding people following people enquiries. Comply with governance in terms of legislative and audit requirements. Manage own development to increase own competencies. Important Closing Date Note Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below. 10/05/26 All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.