Firstmeridian Global Services
Walk-in || Inbound Customer Care Executive at Firstmeridian… · Thane
Entry LevelOn-siteThane, Kalyan, Mumbai (All Areas)(Airoli +5)50000 INR–225000 INR/yr
Skills
Inbound Customer ServiceInboundInbound ProcessInbound Voice ProcessDomestic Voice ProcessDomestic BPODomestic CallingOutbound Process
Job Description
Roles and Responsibilities
• Handle customer calls, emails, and chats to resolve their queries and concerns in a timely and professional manner.
• Provide accurate information on products/services to customers through effective communication.
• Meet performance targets set by the company for quality, productivity, and sales metrics.
Desired Candidate Profile
• Strong knowledge of Domestic Processes (Inbound Voice Process) including handling international calls.
• Excellent communication skills in English language; ability to work effectively in a fast-paced environment.
• 0-4 years of experience in Inbound Customer Care or related field (BPO industry).