Fraud Monitoring Support I at First Tech… · Rocklin

Summary: First Tech Federal Credit Union provides financial solutions and member-focused banking services. The Fraud Monitoring Support I role reviews account activity, transactions, and alerts to identify potential fraud and risk indicators, conducts routine research and account reviews, documents findings, and contacts customers. The role also follows established procedures, escalates complex concerns, and supports fraud monitoring team objectives.

Responsibilities:
- Reviews account activity, transactions, and system-generated alerts to identify routine risk indicators and potential fraudulent activity
- Conducts research using available systems and resources to support the evaluation of account activity and customer transactions
- Documents findings, observations, and actions taken in accordance with departmental procedures and recordkeeping requirements
- Assists with account reviews to support decisions regarding account status, transaction validity, or other risk-related concerns
- Contacts customers through approved channels to verify account activity and support the resolution of routine fraud-related inquiries
- Follows established processes to place holds, restrictions, referrals, or other actions as directed and in accordance with approved procedures
- Escalates suspicious activity, complex situations, or unresolved issues to senior team members for additional review and decision-making
- Maintains accuracy and confidentiality while handling customer information and sensitive account data
- Supports team objectives by completing assigned work within established service levels, quality standards, and productivity expectations
- Participates in training and development activities to build knowledge of fraud risks, monitoring practices, systems, and regulatory requirements

Required Qualifications:
- Required Education:High school diploma and/or specialized certification
- Required Experience:0 - 1 years of relevant experience
- Ability to follow detailed procedures and apply established guidelines consistently
- Strong attention to detail and ability to identify discrepancies, exceptions, or unusual activity
- Effective verbal and written communication skills for interacting with customers and internal partners
- Basic analytical and problem-solving skills with the ability to gather and organize information
- Ability to learn new systems, tools, and processes in a structured environment
- Proficiency with standard business software and data entry applications
- Ability to work collaboratively as part of a team while receiving guidance and direction from experienced colleagues
- Location:**Hillsboro, OR or Marlborough, MA or Rocklin, CA**
- **Schedule:** Tuesday-Saturday 8:00 am -5:00pm
- ***First Tech is not currently offering Visa transfer/sponsorship for this position.***

Required Skills: Fraud Monitoring, Fraud Investigation, Transaction Analysis, Risk Indicator Identification, Account Activity Review, Data Entry, Verbal and Written Communication

Benefits: Traditional medical, dental, and vision coverage, Generous 401(k) match, Paid Time Off: You'll accrue up to 15 days in your first year. In addition, you'll receive 40 hours of sick time and 3 personal days, which refresh annually, Paid federal holidays, Special employee pricing on lending products such as mortgage, auto, and personal loans (eligibility subject to standard account requirements and underwriting criteria)