Call Center Specialist at First State Bank in Winchester, OH

Summary: First State Bank is seeking a Call Center Specialist to serve as a liaison between the company and its customers. The role involves managing customer inquiries, resolving issues, and ensuring customer satisfaction while also engaging in upselling opportunities. Responsibilities: - Manage large amounts of inbound and outbound calls in a timely manner - Follow communication “scripts” when handling different topics - Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives - Seize opportunities to upsell products when they arise - Build sustainable relationship and engage customers by taking the extra mile - Frequently attend educational seminars to improve knowledge and performance level - Responsible for ordering supplies and handling supply orders from branches - Responsible for sorting incoming mail, handling outgoing mail, presort mailings, and ensuring mail gets to the Post Office daily - Performs change of addresses, check orders, and take loan credit card payments - Meet personal/team qualitative and quantitative targets - Will include other duties as assigned including First State Bank’s Standard of Performance Required Qualifications: - Strong phone and verbal communication with active listening - Customer focus and adaptability to different personality types - Ability to multi-task, set priorities, and manage time effectively Required Skills: Phone communication, Active listening, Customer focus Important Skills: Time management Nice-to-Have Skills: Multi-tasking, Adaptability Benefits: 401(k), 401(k) matching, Health insurance, Paid time off, Parental leave