Account Manager, Commercial Insurance at First… · Location…

Are you looking for?

• Flexibility that fits your life, including work-from-home options
• Paid time off driven by results and well-being, not a fixed number of days
• A fun, collaborative environment
• Support for continued learning and career growth
• A culture based on values trust, accountability, and bringing your whole self to work

One question we’re always asking ourselves is: why does the insurance industry get labeled as “boring”? Spend a day in an Account Manager’s shoes and you’ll quickly see the opposite. This role is fast-paced, relationship-driven, and full of opportunities to solve real problems for real people. Our Account Managers thrive on challenge, enjoy building trusted client partnerships, and are always expanding their insurance expertise. We’re currently looking for a Commercial Insurance Account Manager who will collaborate closely with producers and carriers to deliver exceptional service and long-term value to our clients.

What’s the work like?

As a Commercial Insurance Account Manager, you’ll take ownership of a dynamic book of business and serve as a trusted advisor to clients and internal partners alike. You will:

• Independently manage day-to-day service responsibilities for a commercial book of business, with a focus on accounts generating $3,000+ in revenue
• Partner with producers to develop, coordinate, and support service plans for key accounts
• Deliver exceptional ongoing service by preparing proposals, issuing certificates and auto ID cards, processing endorsements, audits, binders, and keeping all account tasks current
• Ensure timely invoicing of all premium-bearing transactions
• Review policies upon receipt to ensure accuracy and adherence to agency standards
• Respond promptly and professionally to client questions and service requests
• Review client contracts and recommend coverage modifications to producers, clients, and carriers as needed to meet contractual requirements
• Communicate clearly and consistently with producers, clients, carriers, and internal team members
• Maintain complete and accurate electronic account files while fully utilizing the agency management system
• Effectively prioritize workload to meet deadlines and service expectations, seeking support when needed
• Support producers in identifying and eliminating coverage gaps to reduce E&O exposure
• Participate in quality reviews and comply with agency quality and compliance programs
• Build and maintain strong relationships with clients to support retention and growth
• Develop and sustain productive partnerships with insurance carrier representatives
• Handle highly sensitive information with discretion and confidentiality, including Protected Health Information (PHI)
• Continuously build technical knowledge through training, publications, seminars, and industry resources
• Maintain regular, reliable attendance and contribute positively to the team
• Support special projects and other responsibilities as assigned

Okay, so what’s in it for me?

While we expect a lot from our employees at FNIC, we believe in giving just as much in return. Here’s what you can expect when you join our team:

• Competitive Pay: We offer market-competitive compensation packages that reflect your experience, expertise, and the value you bring to our clients and teams.
• Benefits You Can Rely On: Health, dental, and vision insurance, HSA with employer contributions, 401(k) match, employer-paid disability coverage, and life insurance.
• Freestyle PTO & Work-Life Balance: Our trust-based and freestyle time-off approach removes PTO banks and offers flexible telecommuting options.
• Dress for Your Day: Whether you’re client-facing or behind the scenes, we encourage you to dress in a way that helps you feel comfortable and confident.
• Invested in Your Development: We support continuous learning through tuition reimbursement, training opportunities, and career growth paths across FNIC.
• A Workplace That Cares: Access mental health support through our EAP, virtual fitness classes, in-office gym access (Omaha), and a culture that prioritizes connection, fun, and collaboration.

What do I need to know?

You have to have…

• Valid Driver's License
• High school diploma or equivalent
• An active Resident Property and Casualty Agent's license
• Strong verbal and written communication skills, with the ability to clearly convey complex information
• Excellent organizational, prioritization, and decision-making skills
• Proficiency with Microsoft Office tools (Outlook, Word, Excel, Teams) and agency management systems; Applied Epic experience is a plus
• Three (3) or more years of Commercial lines insurance experience

We'd like it if you had...

• A demonstrated commitment to ongoing professional development, including pursuit of advanced insurance education