Business Analyst at First Help Financial in Needham, MA

First Help Financial (FHF) is a fast-growing and culturally diverse company in the U.S. We provide auto loans to the underserved and care for our customers and partners with exceptional service. Through flexible financing options and tri-lingual support, we offer consumers an easier way to finance their first car. We lend to and support our portfolio which has consistently grown 30%+ each year over the last nine years.

Here you will find hard-working colleagues who come from over 20 countries. We hold ourselves to the highest standards of professionalism but also enjoy our work. Our culture and benefits are geared towards making you successful in life and comfortable at work.

Your Title: Business Analyst

Your Location: Remote/Anywhere in the US

You Report To: Director, Credit Program Management

Your Compensation: $93,292 plus a bonus, depending on experience

Learn more about our awesome Credit Division Team!

About the Opportunity:

First Help Financial, voted and certified as a “Great Place to Work” by our workforce for five years in a row, is adding a new partner to our credit program management team to accommodate our remarkable growth. This individual will be liaison between the origination business units and the loan origination product development team, introducing new codes/rules in effort to improve credit decisioning and underwriting processes. This person will review business process and customer’s user stories to document requirements for the tech/engineering team to implement into production playing a key role in automating our entire origination process

What you will do:

Your duties include, but are not limited to: 

• Collaborate with the Credit Strategy & Management team to support credit rules, pricings, business process improvements and automations.

• Gather requirements from key stakeholders by using requirement elicitation techniques like interviews, brainstorming, requirement workshops, observation, focus groups, and etc.

• Analyze and interpret requirements for their viability against the business objective and usability for technical teams’ development and coding.

• Document requirements by creating use cases, functional and non-functional requirements, operational and technical requirement documents, data flow diagrams (DFD), Business Process Models.
• Work closely with the Program Managers and DevOps team to ensure efficient deployment and operational support.
• Lead or participate in projects using tools like JIRA and Agile methodologies.
• Develop and monitor KPIs for program performance and project delivery.
• Recommend workarounds, value additions and remove solution bottlenecks for the stakeholders since through having deep knowledge of both business and technology.
• Support in development and testing of the product (test plans and test cases).

What You Bring:

• 3+ years of experience as a Business Analyst, Business Systems Analyst, or software developer, credit risk analytic role is required.
• 2+ years of experience in programing languages such as Python and SQL.
• 2+ years of experience in reporting systems like Sigma, Tableu, PowerBI is preferred.
• Experience in Snowflake is a plus
• Experience in auto finance (heavy focus in originations and operations) is preferred.
• Bachelor’s degree in STEM (Statistics, Technology, Engineering, Mathematics) and Data Science, Analytics preferred.
• Strong written communication, project management,  and problem-solving skills.
• Experience in managing cross-functional collaboration with internal and external stakeholders.
• Demonstrated historical career stability.

FHF Benefits:

• Great Perks – We offer generous salaries, competitive health and welfare benefits, paid vacation, 401(k) match, tuition reimbursement, quarterly social outings, monthly lunches, a robust employee recognition, and training development program to enhance your career with us.
• Culture - We are believers in maintaining a healthy work-life balance. While we work hard and care deeply about our customers and partners, we want you to have room for your family, friends, and yourself.
• Growth - Company growth provides unprecedented career growth. FHF’s extraordinary year over year growth in revenue and new markets provides opportunity for you to establish and develop your career growth. We engage each employee to build a career plan that benefits everyone, and we have a proven record of investing in you.

Diversity and Inclusion:

FHF is committed to building a culture that respects and embraces all walks of life, inclusive of all genders, race, culture, age, sexual orientation, and other identities. We will make accommodations when interviewing anyone with special needs.