Product Management Intern at First American · USA

Summary: ServiceMac is a new sub-servicing entity focused on providing superior technology and services for the mortgage and real estate industries. The Product Management Intern will support the Digital Customer Experience Program team by managing customer-facing technology products and gaining hands-on experience in the product lifecycle, including customer feedback analysis and user acceptance testing. Responsibilities: - Conduct structured analysis of customer reviews and feedback to identify recurring friction points and key drivers of negative sentiment. Develop tracking documentation and quantify trends to support prioritization decisions - Document lessons learned from bulk transfers and site implementations to improve future execution and reduce repeat issues - Support backlog management activities, including enhancement tracking, requirement documentation, and coordination with external technology vendors - Assist with User Acceptance Testing by validating functionality, documenting defects, and ensuring customer facing technology meets business requirements - Support production release activities, including readiness tracking and post release validation - Draft release notes and technical documentation to communicate technology enhancements to business partners - Provide general product maintenance support related to production issues and customer feedback Required Qualifications: - Currently pursuing a Bachelor's or Master's degree in Business, Information Systems, Technology, Engineering, or related field - Strong analytical skills with the ability to identify patterns in qualitative data - Excellent written and verbal communication skills - Detail oriented with strong organizational capabilities - Proficiency in Microsoft Excel and PowerPoint - Demonstrated interest in technology, digital products, or customer experience - Ability to translate customer feedback into structured insights - Interest in end-to-end product lifecycle management - Ability to manage multiple tasks in a structured, process driven environment - Comfortable working cross functionally with business and technology partners Preferred Qualifications: - Familiarity with project management or ticketing tools Required Skills: Analytical skills, Microsoft Excel, Microsoft PowerPoint Important Skills: Project management tools Nice-to-Have Skills: Customer feedback analysis Benefits: Medical, Dental, Vision, 401k, PTO/paid sick leave, Employee stock purchase plan