Customer Experience Operations Intern at FireMon in Remote

Summary: FireMon is looking for a technically curious and motivated Customer Experience Operations Intern to support our CX Operations team. This internship is an opportunity to gain hands-on experience working across customer systems, analytics, AI initiatives, and operational processes within a fast-paced technology environment. Responsibilities: - Assist with managing and analyzing data across multiple platforms including CRM, CX, Support, and communication tools - Support CX leadership with operational initiatives, reporting, and AI-focused projects - Help optimize workflows and improve operational processes - Assist with integrations and automation efforts using APIs and webhooks - Contribute to reporting dashboards and data analysis using SQL and Python - Support the design of AI prompts and conversational logic for customer-facing chatbot experiences - Collaborate cross-functionally with teams across the organisation Required Qualifications: - Interest in Customer Experience, Operations, Data Analytics, or AI-driven technologies - Basic knowledge of SQL and/or Python - Strong problem-solving mindset and attention to detail - Curious, proactive, and eager to learn - Strong communication and collaboration skills Preferred Qualifications: - Familiarity with APIs, webhooks, or automation tools is a plus Required Skills: SQL, Python, APIs, Webhooks, Automation tools