Finvari→
Product Support Specialist at Finvari in Seattle, WA
Skills
Job Description
Finvari is a fast-growing SaaS startup transforming the way construction companies handle payments. Our mission is to eliminate manual, repetitive payment tasks, empowering construction leaders to focus on building the infrastructure of tomorrow. From field employees to the C-Suite, our customer-centric software streamlines processes, improves efficiency, and drives innovation across the industry.
We're a close-knit, experienced team with a track record of building and scaling successful software companies—some of which have even gone public. At Finvari, innovation, creativity, and customer focus are at the heart of what we do. We're looking for team members who share our passion for problem-solving and want to make a direct impact. Our culture is collaborative, autonomous, and customer-obsessed.
About the Role:
As a Product Support Specialist, you will be the front line of support for Finvari customers: troubleshooting issues, answering product questions, and ensuring customers have an excellent experience using our platform. You will work closely with Customer Success, Product, and Engineering to investigate problems, share customer insights, and help improve the systems that power Finvari.
This is a growth opportunity for someone who is curious, analytical, and excited to develop deeper technical skills. Strong candidates are comfortable operating independently once given context—asking thoughtful questions, synthesizing information, and moving forward in ambiguous situations without waiting for detailed direction.
This is a hybrid role that allows for remote work flexibility. Once a week, we get together for in-person team collaboration and a team lunch in our Seattle office.
Responsibilities:
Customer Support & Troubleshooting
Serve as the first point of contact for customer questions through email and chat
Provide Tier 1 support for product usage, account questions, and technical issues
Troubleshoot issues by testing workflows, analyzing data, and identifying reproducible steps
Escalate complex technical issues while maintaining clear customer communication
Develop deep product knowledge across payments workflows and construction use cases
Technical Investigation & Product Collaboration
Investigate integration-related issues using documentation and structured testing
Document customer pain points, bugs, and feature requests with clear technical context
Partner with Product and Engineering to communicate trends and customer impact
Support testing of new customer-facing features and workflows
Process Improvement & Documentation
Identify recurring support patterns and recommend scalable solutions
Improve internal and customer-facing documentation to reduce friction and improve clarity
Support data quality and operational improvements across systems used by Customer Success and Sales
Contribute to building efficient support processes as the team scales
Qualifications:
Bachelor’s degree plus 2+ years of experience in customer support or a customer-facing role within SaaS, fintech, or a fast-paced startup
Strong technical curiosity and problem-solving mindset
Basic SQL knowledge or demonstrated ability to learn technical concepts quickly
Analytical comfort working with data in Google Sheets or Excel
Excellent written and verbal communication skills
Strong organization skills and ability to manage multiple priorities
Empathy and patience when working through customer challenges
Preferred Qualifications:
Exposure to SSO, JSON, or integration troubleshooting
Experience with tools such as Jira, Confluence, or HubSpot
Familiarity with ERP systems or B2B software workflows
Experience supporting payments or fintech products
Spanish language fluency
The compensation range for this position is USD $70,000 to $90,000.
Benefits include:
100% premium coverage for employee health insurance premiums and partial coverage for dependents.
Health Savings Account with a company contribution
Flexible Spending Account Options: Health Care and Dependent Care
Dental, Vision, and Life Insurance
11 paid company holidays plus generous Paid Time Off (PTO) policy
Plus stock options so that you can participate in the company’s success!
At this time, Finvari is not able to sponsor employment based visas such as H1-B. Candidates must be authorized to work lawfully in the United States.
Finvari is an equal opportunity employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
If you wish to communicate with us about any of our job postings, please contact recruiting@finvari.com