Product Support Specialist at Finning in Edmonton, Alberta, Canada

Product Support Specialist Location: Edmonton, AB, CA Company: Finning Canada Number of Openings: 1 Worker Type: Permanent Position Overview: Location: Edmonton, AB | Monday–Friday (5x2) | Full-Time, Permanent The Product Support Specialist plays a critical role in executing the product support strategy for our mining customers. In this hybrid position, you will build strong partnerships with external customer contacts and internal support teams to ensure Finning delivers best‑in‑class product support solutions. A key responsibility of this role is leveraging strong Excel and data analysis skills to support component forecasting by reviewing equipment and component data, identifying trends, and translating insights into clear, actionable recommendations on which machines and components need to be addressed. Your efforts will focus on maximizing customer fleet productivity and uptime through proactive, data‑driven solutions. Additionally, you will work to grow Finning’s parts and service market share by developing profitable, long‑term product support solutions in close collaboration with internal teams and Caterpillar. Job Description: Manage the successful execution of assigned product support business for your mining accounts. Ensuring a strong focus on parts’ customer satisfaction (relationship building & strengthening, retention). Directtimelyresolutions to customer issues. Maintainaccurateand updated customer data, including equipment populations, equipment hours, and contacts. Leverage customer and Finning data to develop short and long-range parts and component forecasts and partner with the customer tovalidate. Develop and prepare, supported by internal marketing support teams, customer quotes,proposalsand responses to product support RFP/RFQ. Attend weekly customer scheduling meetings (planning meetings, parts meetings, etc.) Lead monthly meetings with your assigned customer base with documented actions. Proactively manage fleet components with the use ofcomponentmanagement tools. Contractual product support requirements and Customer Value Agreements. Ability to connect and build trust with others, internally and externally, with theappropriate influenceand ability to resolve differences at Finning, Caterpillar, and customer operational levels. Education & Experience Minimum of3+years ofclient‑facingexperience managing large, complex customer accounts, preferably within mining, heavy equipment, or industrial environments. Advancedproficiencywith Microsoft Office applications, withparticular strengthin MS Excel, including analyzing large data sets,identifyingtrends, and translating data into clear, actionable recommendations. Demonstrated experience withcomponentforecasting, including reviewing equipment andcomponentdata to proactivelyidentifymachines and components that require attention. Familiarity with CRM tools and systems to support customer relationship management and opportunity tracking. Strong parts and service background is considered a significant asset. Provenproblem‑solvingability, witha track recordof independently managing initiatives and delivering results across all project phases with minimal supervision. Exceptional interpersonal and communication skills, with the ability to address sensitive issues, influence outcomes, and collaborate effectively with stakeholders both inside and outside the business unit. Solid understanding of best practices related to mining equipment operation, maintenance, and lifecycle management. Automotive or heavy equipment experience, ordemonstratedmechanical and equipment systems knowledge, is highly desirable. Sound business acumen, including an understanding of support systems as well as credit and financing practices. Please note: 25% travelrequiredfor this role,including Fort McMurray At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.