IT Support Analyst at Filevine in Salt Lake City, UT

About Filevine Filevine is a rapidly growing legal technology software company that is pioneering a new way of managing complex requirements and tasks, saving our users valuable time, improving productivity and efficiency, and driving a higher level of customer satisfaction by improving communications. Filevine is known for powerful analytics, innovative organizational science, and world-class user experience. The company has an extraordinary team of passionate professionals who love working together to help organizations thrive. Our Mission Provide internal IT support functions to support Filevine’s end users and business goals, enabling users and teams to perform their job functions efficiently and securely. These goals include taking reasonable measures to avoid a significant regulatory failure, compliance violation or a material data breach. Job Summary The IT team is looking for an IT professional to join our team in the Chicago office as an IT Support Analyst. You will report to our IT Director and help support the Chicago office and our remote workforce while working closely with the broader IT team on all global initiatives.

Responsibilities

Provide excellent customer service and timely support for our global workforce via our ticketing system, Slack channel/DM requests, and/or in-person support

Manage the IT-related aspects of employee onboarding and off-boarding processes. This includes:

Provisioning system access

Setting up and configuring user workstations

Managing hardware inventory and asset shipping logistics

Assisting with first-day IT onboarding sessions

Handling access termination

Coordinating all related IT communications throughout these processes

Maintain and manage all endpoints with our Intune and Kandji MDM systems, while performing regular audits to ensure accuracy and compliance with company policies

Contribute to larger IT projects that will add value to our organization increasing business efficiency and employee productivity

Provide AV support for company-wide meetings/events and after-hours emergency on call support

Qualifications

2-3 years of experience in a fast-paced, corporate IT environment

Advanced knowledge of the macOS ecosystem and Windows

Advanced proficiency in MDM solutions (bonus points for certifications)

Advanced proficiency working with core IT systems and other IT management tools

Experienced working with ticketing or helpdesk systems

Experienced with troubleshooting AV and conferencing equipment

Ability to think critically, communicate well, and take initiatives

Clear understanding of networking infrastructures, terminology, and hardware

Clear understanding of standard corporate security practices (bonus points for security certifications).

Associates in Computer Science

Certifications including networking are preferred : A+, Network+