Delivery Driver at FIKA Company in Cambridge, Ontario, CA

Job Overview The Delivery Driver is responsible for the safe, accurate, and timely delivery of orders from our retail locations to customers, ensuring compliance with company standards and a professional experience at the door. This role serves as a key brand ambassador in the final stage of the customer journey. When not on delivery, the role may support in-store operations during downtime or for break coverage including basic guest service, inventory, and store upkeep. What Makes Someone Successful in This Role?

You understand this is a structured shift role, not on-demand delivery work You take initiative and don’t need constant direction to stay on track You’re dependable, punctual, and consistent in your performance You’re comfortable switching between delivery and in-store support when needed You communicate clearly and work well as part of a team You represent the brand professionally in every interaction, whether in-store or on the road

Competencies and Requirements

Personal insured vehicle with valid insurance coverage permitting delivery (business use). Proof of insurance is required during onboarding Valid Driver’s License - Full 'G' (ON) or Class 5 (BC, AB, SK, MB) Clean Driver’s Abstract and Clear Criminal Background Check A Smart Phone with a data plan and a car charger Tech-Friendly (We got some cool apps we need you to learn) Fluent in English Evening & Weekend availability Available Monday-Sunday between 11am-9pm

Essential Duties and Responsibilities

Loading, transporting, and delivering items to customers in a safe, timely manner. Completing deliveries as instructed through training to ensure all customers are satisfied. Providing excellent customer service, answering questions, and communicating complaints from clients to dispatch accurately. Adhering to assigned routes and following time schedules. Abiding by all transportation laws and maintaining a safe, clean, driving record. Maintaining compliance as it relates to the delivery process outlined in training. Proper use of applications related to the delivery process. Professional appearance and conduct. Able to effectively communicate with diverse customers and create meaningful connections. Able to strike up a conversation with anyone and be a brand ambassador.

Why you’ll Love Working Here

Earn and retain 100% of tips during delivery shifts as part of delivering exceptional guest experiences Opportunity to work with a best-in-class team Internal advancement opportunities Wellness program including access to mental health resources Access to internal learning & development programs Team member discount and access to other perks like Perkopolis, Goodlife and many more!

Education, Training and Experience

Provincial Cannabis Certification 3-year Drivers Abstract Criminal Record Check 6 Month minimum delivery or logistics experience