Mortgage Virtual Sales Assistant - Bilingual at Fifth Third… · Remote

Summary: Fifth Third Bank is a financial institution that connects great people to great opportunities. They are seeking a Mortgage Virtual Sales Assistant who will support Mortgage Loan Officers in day-to-day sales functions and ensure a positive customer experience. Responsibilities: - Enter pre-qualifications and applications in the Loan Origination system - Evaluate loan options with the Loan Consultant that adhere to product and credit guidelines - Identify loan adjustments and execute change of circumstance in the loan origination system - Assure all components to the file are ordered, copied and included in the loan package prior to processing - Work with customers to set expectations including but not limited to rate inquires, appointments, loan status and other information deemed necessary - Confirm and attend appointments and review with customer all documents needed at time of application to ensure efficiency - Serve as a liaison between Loan Consultant, Fulfillment and Sales Support - Assisting in other areas as needed Required Qualifications: - High school diploma or equivalent - Minimum one-year customer service, mortgage processing or loan originations experience - Broad understanding of residential mortgage loans - Proven computer skills with knowledge of windows based applications - Knowledge of federal lending regulations governing residential real estate lending - Demonstrated leadership and organizational skills - Strong written and verbal communications skills - Demonstrated teamwork and customer service skills - Ability to analyze policies, procedures and guidelines in a way that maximizes productivity but protects the level of risk desired - Ability to learn and apply knowledge of conventional, government, portfolio guidelines and the computer loan application system - This position requires S.A.F.E. Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS) Required Skills: Mortgage loan origination, Residential mortgage loans, Loan origination systems, Federal lending regulations, S.A.F.E. Act registration, Nationwide Mortgage Licensing System (NMLS), Windows-based applications, Written and verbal communication Benefits: In addition to the base salary, this role is eligible to participate in an incentive compensation plan, with any such payment based upon company, line of business and/or individual performance., Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being.