SMB Account Manager at Fieldwire by Hilti in Remote

Summary: Fieldwire, a Hilti, Inc. affiliate, is seeking an SMB Account Manager to join their Account Management Team. This role involves managing relationships with small and medium-sized customer accounts, focusing on retention and growth while providing exceptional service. Responsibilities: - Develop relationships with our small and medium sized customer accounts, doing proactive outreach to help uncover pain points, and discover opportunities to help them get more value out of Fieldwire - Manage all contract renewals and lead negotiations with our small and medium sized customer accounts - Retain and increase revenue with a managed book of business of about 150 accounts - Perform Business Reviews, demonstrations, and trainings with clients - Solve complex customer needs by working with our Construction Success Team - Expand the book of business by asking for referrals and uncovering new business opportunities Required Qualifications: - 1-2 years in a quota-carrying inside sales experience while consistently exceeding targets - Experience managing projects with input from cross-functional teams - A knack for working well with a wide range of people (external and internal); a natural relationship builder - Metrics driven mindset - Strong presentation skills with the ability to communicate technical product aspects to both non-tech savvy and tech savvy customers - Excellent written and verbal skills in a primarily remote selling environment - Highly organized and methodical - Ability to work in a fast-paced, high performing sales environment - Process-oriented in order to manage renewal and expansion motions in a prioritized manner Preferred Qualifications: - Experience with outbound sales motions, including prospecting to generate leads and running full-cycle sales - Cold-calling experience - SaaS environment or construction industry experience - Experience with Salesforce.com - B2B transactional experience Required Skills: Inside Sales, Outbound Sales, Salesforce.com, SaaS, B2B Sales, Contract Negotiation, Project Management Benefits: Compensation variable bonus, which can range up to $30,000