Sr. Manager, BPS Tax at Fidelity… · Jacksonvi…

Sr. Manager, BPS Tax
Location: US WI MKE 4900
Job Description
We are FIS. Our technology powers the world’s economy and our teams bring innovation to life. We champion diversity to deliver the best products and solutions for our colleagues, clients and communities. If you’re ready to start learning, growing, and making an impact with a career in fintech, we’d like to know: Are you FIS?
About the Role
As a Sr. Manager, BPS Tax, you will lead client tax reporting services, tax information reporting operations, and implementation initiatives that support complex financial services and retirement tax reporting programs. You will oversee teams responsible for delivering accurate, compliant, and timely tax reporting solutions while driving operational excellence, client satisfaction, and regulatory compliance. This role requires strategic leadership, stakeholder management, and deep expertise in tax reporting processes across multiple jurisdictions and client environments. Success is measured through operational performance, client outcomes, regulatory adherence, and continuous process improvement.
What You Will Be Doing
Lead teams responsible for client tax reporting operations, implementations, and ongoing service delivery.
Oversee the preparation, validation, and delivery of tax reporting outputs in compliance with applicable regulations.
Develop and execute business strategies aligned with organizational objectives and client commitments.
Manage complex client engagements, including executive-level communications, issue resolution, and relationship management.
Drive process improvement initiatives that enhance quality, efficiency, scalability, and risk management.
Ensure tax reporting controls, governance standards, and operational procedures are consistently followed.
Monitor regulatory and industry changes and translate requirements into operational readiness plans.
Lead resource planning, workforce development, and workload allocation across multiple priorities.
Collaborate with cross-functional teams to support implementations, conversions, product enhancements, and client initiatives.
Establish performance goals, mentor leaders, and individual contributors, and build a high-performing, engaged team.
Manage operational budgets, client commitments, and financial objectives while maintaining service excellence.
Identify and mitigate operational, compliance, and client risks through proactive planning and effective governance.
Required Qualifications
Bachelor’s degree in Accounting, Finance, Business, Information Systems, or a related discipline; or equivalent combination of education, training, and experience.
Extensive experience leading tax reporting, tax information reporting, retirement tax reporting, or financial services operations.
Proven leadership experience managing managers, technical professionals, and multifunctional teams.
Strong knowledge of federal, state, local, and applicable international tax reporting requirements.
Experience leading large-scale client implementations, conversions, or operational transformation initiatives.
Demonstrated ability to develop strategy, implement operational plans, and deliver measurable business results.
Strong analytical, problem-solving, and risk management skills in complex regulatory environments.
Exceptional communication and executive stakeholder management capabilities.
Experience managing priorities, budgets, service levels, and performance metrics in a client-focused organization.
Ability to lead through change, influence cross-functional stakeholders, and drive continuous improvement.
Preferred Qualifications
Experience with fiduciary tax reporting, trust tax reporting, retirement reporting, or financial institution tax operations.
Professional certification such as CPA, CTP, PMP, or equivalent industry credential.
Experience supporting multiple legal entities and tax jurisdictions.
Knowledge of tax automation, reporting technologies, and operational process optimization methodologies.
Experience leading geographically dispersed teams and large client portfolios.
Strong understanding of financial services regulatory environments and compliance frameworks.
What We Offer you
At FIS, you can grow your career as far as you want to take it. Here’s what else we offer:
Opportunities to make an impact in fintech
Personal and professional learning
Inclusive, diverse work environment
Resources to give back to your community
Competitive salary and benefits
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Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
EEOC Statement
FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
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Additional Locations: US GA ATL 201 STE 900, US FL JAX 347