Product Support Representative II at Fidelity… · Brown Deer

Product Support Representative II Location: US WI MKE 4900 Job Description We are FIS. Our technology powers the world’s economy and our teams bring innovation to life. We champion diversity to deliver the best products and solutions for our colleagues, clients, and communities. If you are ready to start learning, growing, and making an impact with a career in fintech, we would like to know: Are you FIS? What you will be doing: • Provides in-depth product support to FIS clients by resolving incoming inquiries. • Responds to customer product inquiries via telephone or in written internet-based email or chat sessions. • Resolves customer concerns raised during installation, operation, maintenance or product application or compatibility matters. • Troubleshoots problems with malfunctioning electro/mechanical equipment or software applications and recommends corrective action. • Documents customer information and recurring technical issues to support product quality programs and product development. • Recreates client issues in test environment, Identifies/documents how applications and systems interact to support business processes. • Resolves client concerns raised during installation, operation, maintenance or product application or compatibility matters. • Interpersonal skills and technical product knowledge and expertise are critical to responding to daily Client-centric activities. • Other related duties assigned as needed. **Bilingual Spanish Preferred Schedule: Monday-Friday 8AM-430PM CST. Fully On-site (Must be able to commute) 4900 West Brown Deer Road Brown Deer, WI 53223 What you bring: High school diploma or GED • Prior banking or finance related experiences a plus; personal banking experience preferred • Documents client information and recurring technical issues to support product quality programs and product development • Knowledge of FIS products and services • Strong analytical skills • Knowledge in programming, business analysis or implementation of software products • Organizational and time management skills required • Self-starter with proven ability to work independently • Extremely comfortable working with computers and a variety of applications • Excellent oral and written communications skills • Strong problem-solving skills What we offer you: A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities A modern, international work environment and a dedicated and motivated team A competitive salary and benefits A work environment built on collaboration, flexibility, and respect Varied and challenging work to help you grow your technical skillset Privacy Statement FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice. EEOC Statement FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis. Sourcing Model Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company. #pridepass